Who This Is For / When to Use
Use this guide if:
You can see an element in an email but cannot click or edit it.
An image shows as missing or broken.
Spacing, dividers, or sections appear incorrect.
An element exists but is hidden due to visibility or size settings.
This process applies to all email templates built in the Kyrios Email Builder.
Step 1: Open or Create an Email Template
Navigate to Marketing in the left-hand menu.
Click Emails at the top.
Select Templates from the dropdown.
Click + New and choose one of the following:
Create Template from Existing Campaign
Email Marketing Templates
Blank Template
Import Email
Step 2: Open the Email Builder
Open an existing template or create a new one.
The Email Builder will load with the visual editor and left-side controls.
This is where hidden or broken elements are most commonly encountered.
Step 3: Open the Manage Elements Panel
Inside the Email Builder, locate the Manage Elements icon (stacked layers icon) in the top toolbar.
Click the icon to open the element hierarchy view.
This panel displays every section, column, and element in the email—even ones not visible on the canvas.
Step 4: Use Sections and Columns to Locate Elements
In the Manage Elements panel, expand:
Sections
Columns
Hover over any item in the list.
When you hover:
The builder automatically scrolls to that element.
The element is visually highlighted on the canvas.
This is the fastest way to find hidden, collapsed, or inaccessible elements.
Step 5: Edit or Delete Hidden Elements
Once the hidden element is highlighted:
Click the element directly in the builder or
Use the edit (pencil) or delete (trash) icons from the element toolbar.
This works even if the element is:
Hidden by visibility settings
Covered by another section
Too small to click normally
Step 6: Fix Broken or Missing Images
If an image is missing due to visibility settings:
Locate the image using the Manage Elements panel.
Select the image element.
Adjust visibility settings or delete and re-add the image.
If an image is missing due to size issues:
Edit the image element.
Check the Height value:
If the height is below 10px, the image may not render.
Set Height and Width to Auto or increase the height.
If needed:
Resize the image in an image editor.
Delete the image element.
Re-add the corrected image.
Common Issues and Fixes
Element exists but cannot be clicked
Use the Manage Elements panel to locate and select it.
Image shows as broken in sent emails but not in the builder
The image URL is not public or the file was deleted from Media Storage.
Re-upload the image and replace it in the template.
Spacing or dividers look wrong
Hidden sections or columns may still exist.
Use the hierarchy view to find and remove them.
Element disappears on mobile or desktop
Check device-specific visibility settings in the element editor.
FAQ
How do I view hidden elements inside my email template?
Click the Manage Elements icon, then expand Sections and Columns. Hovering over an item scrolls to and highlights it in the builder.
What should I do if I see a broken image icon in my email?
Locate the image using the Manage Elements panel. Edit or delete the image, then re-upload it. Check visibility and size settings.
How can I fix an image that is not displaying due to height issues?
Edit the image and increase its height or set height and width to Auto. If needed, resize the image externally and re-add it.
What if I cannot edit an element in my email?
Use the Manage Elements panel to access the element. Hidden or overlapping elements can always be edited or deleted from this view.
What happens when I hover over elements in the Manage Elements panel?
The builder scrolls directly to that element and highlights it for quick identification.
Why can’t I see certain elements in my email?
Elements may be hidden due to:
Visibility settings
Height below 10px
Device-specific display rules
Use the Manage Elements panel to review and fix these settings.
How can I prevent hidden or broken elements in future templates?
Regularly review templates using the Manage Elements panel.
Avoid extreme size constraints.
Test emails before duplicating or sending.
Ensure all images are stored in Media Storage with public access.
What if an image looks fine in the builder but is broken in the sent email?
This usually means the image was deleted or is not publicly accessible. Re-upload the image and replace it to generate a fresh public link.