Video Element in the Email Builder
The Video element lets you add a clickable video preview (thumbnail with play button) to emails that links recipients to an external video URL.
Who This Is For / When to Use
Use this when you want to include video content in an email without embedding video files.
Designed for users building email templates or campaigns in the Email Builder.
How the Video Element Works
The Video element displays a thumbnail image with a play button overlay.
Clicking the image opens the video at the provided URL.
Videos are not embedded directly in the email due to email provider limitations.
Supported Video Types
You can choose one of the following video sources:
YouTube
Vimeo
Wistia
HTML5
The editor fetches the thumbnail automatically based on the selected video type.
Part 1: Add the Video Element
Open the Email Builder.
Drag the Video element into your email layout.
The element settings appear on the left panel, and the video placeholder appears in the editor.
Part 2: Select Video Type
In the left panel, locate Video Type.
Choose one of the supported providers (YouTube, Vimeo, Wistia, or HTML5).
Part 3: Add the Video URL
Paste the full video link into the Video URL field.
The editor automatically fetches the thumbnail image based on the selected video type.
If the thumbnail does not load, a warning is shown.
Video Thumbnail Options
Default Thumbnail
The system attempts to auto-generate a thumbnail from the video URL.
Custom Thumbnail
You can manually add a thumbnail image by pasting an image URL into Video Thumbnail URL.
Custom values are supported for dynamic content.
Video Size (Width & Height)
Use Width and Height fields to define custom dimensions.
If left blank, the video automatically fills the available width and scales proportionally.
Play Button Customization
Play Button Size
Options: Small, Medium, Large.
Play Button Opacity
Adjust transparency using the opacity slider.
Padding Settings
Enable Padding to add spacing around the video element.
Padding helps align the video within multi-column layouts.
Alignment Behavior
Video elements are left-aligned by default.
Alignment cannot be changed using an align attribute.
To center or reposition the video, place it inside a 2-column or 3-column layout and adjust padding.
Common Issues and Fixes
Thumbnail Does Not Load
Ensure the selected video type matches the video URL.
Example: A YouTube URL must use the YouTube video type.
Add a custom thumbnail URL if auto-fetch fails.
Video Appears Too Large or Small
Set explicit width and height values.
Use padding or column layouts for better spacing.
FAQ
Can I directly embed videos into my email using the Video element?
No. Due to technical limitations of major email providers, videos cannot be embedded. The Video element links to an external video using a thumbnail preview.
How do I add a video to my email template?
Drag the Video element into the builder, select the video type, paste the video URL, and the thumbnail will display automatically.
What should I do if the thumbnail image fails to fetch?
Verify the video type matches the URL. You can also manually provide a thumbnail image URL.
Can I align the video element in the email template?
The video is left-aligned by default. Alignment must be adjusted using padding inside multi-column layouts.
Can I customize the video thumbnail image?
Yes. You can paste a custom image URL into the Video Thumbnail URL field.
Will the video maintain proportions if width and height are empty?
Yes. The system automatically scales the height based on the image resolution.
Is the play button style the same for all video types?
No. You can customize the play button size and opacity for any supported video type to match your brand.