Who This Is For / When to Use
Teams that want consistent branding across emails
Accounts using a shared SMTP email but different sender identities
Users configuring workflows, campaigns, or manual emails
Support teams troubleshooting why a specific sender email is used
How Kyrios Determines the Sender Email (Priority Rules)
Kyrios selects the sender email based on email type and contact assignment status.
Automated Emails (Campaigns and Workflows)
Priority order:
Campaign or workflow-level sender settings
Assigned user’s email (if the contact is assigned)
Account email (fallback)
Manual Emails
Priority order:
Logged-in user’s email
Account email (fallback)
Review Request Emails
Always sent from the logged-in user’s email
This behavior cannot be changed
Appointment Request Emails
Sent from
[email protected]or the SMTP-integrated emailDepends on the account’s domain and SMTP setup
This behavior cannot be customized
Checking Whether a Contact Is Assigned
Sender selection depends on whether a contact is assigned to a user.
From the Contact Record
Open the contact
Check the Owner field
From Conversations
Open the conversation
Click the Contact Details icon on the right
Where You Can Configure the From Name and From Email
Manual Emails (Conversation View)
The From Email defaults to the logged-in user
You can manually edit it while composing the email
Email Templates (Used by Campaigns and Workflows)
Go to Marketing > Emails > Templates
Open an existing template or click + New
Click the three-dot menu
Select Settings
Set From Name and From Email
Save the template
Bulk Action: Send Email
Go to Contacts
Select contacts or a smart list
Click Send Email
Click Confirm and Proceed
Enter From Name and From Email
Send the email
Workflow-Level Default Sender Settings
You can set default sender details for all emails in a workflow.
Go to Automation > Workflows
Create or edit a workflow
Click Settings
Enter From Name and From Email
Save the workflow
Workflow “Send Email” Action (Overrides Workflow Defaults)
Each Send Email action can override workflow-level sender details.
Open the workflow builder
Click + to add an action
Select Send Email
Enter From Name and From Email
Save the action
Email Campaigns
Campaign emails use the template sender settings
If not defined, Kyrios falls back to the campaign or account email
Common Issues and Fixes
Emails are sending from the wrong address
Check whether the contact is assigned
Verify template sender settings
Confirm workflow or campaign-level overrides
From Name or From Email is blank
Kyrios will automatically fall back to account defaults
This is expected behavior
Review request sender cannot be changed
This is a system rule and cannot be overridden
Pro Tips
Use a consistent From Name for brand recognition
Always send test emails before launching campaigns
Set sender details at the template level for scalability
Use workflow-level defaults to avoid repeated configuration
FAQ
How do I configure the sender for manual emails?
Manual emails default to the logged-in user’s email. You can change the From Email while composing the email in the conversation view.
How do I set the sender for automated emails?
Edit the email template under Marketing > Emails > Templates, then set the From Name and From Email in template settings.
Can I customize the sender for workflow emails?
Yes. You can set sender details at the workflow level and override them in individual Send Email actions.
Why do review request emails ignore my sender settings?
Review request emails always use the logged-in user’s email. This behavior cannot be changed.
How can I confirm whether a contact is assigned?
Open the contact record and check the Owner field, or view contact details from the conversation sidebar.