Who This Is For / When to Use
Marketers sending broadcast or scheduled email campaigns.
Teams who want to target engaged or disengaged contacts quickly.
Accounts that need consistent, behavior-based segmentation without manual upkeep.
What Are Pre-Built Contact Segments
Pre-Built Contact Segments are predefined recipient groups based on how contacts interact with your email campaigns.
These segments are created and maintained automatically by Kyrios. You cannot edit their logic.
Segmentation is evaluated at the time of scheduling, not during campaign execution.
Available Pre-Built Segments
Each option appears in the Recipient (To) section when sending or scheduling an email campaign.
Engagement-Based Segments
Contacts engaged in last 7 days
Contacts engaged in last 30 days
Contacts engaged in last 60 days
A contact is included if they opened or clicked an email within the selected timeframe.
Campaign Interaction Segments
Subscribers engaged in last 5 campaigns
Subscribers unengaged in last 5 campaigns
These segments evaluate engagement across your most recent email campaigns.
Where to Find Pre-Built Segments
Navigate to the Email Campaigns area.
Go to Email Marketing
Select the Campaigns tab
Click + New to create a campaign
How to Use Pre-Built Segments in a Campaign
Step 1: Create or Open an Email Campaign
Open a new or existing draft email campaign.
Step 2: Open Send or Schedule
Click Send or Schedule from the campaign editor.
Step 3: Select Pre-Built Segments
In the Recipient (To) section:
Select Pre-Built Segments
Choose one or more segments from the dropdown
You may select multiple segments at once.
Step 4: Send or Schedule
Choose one of the following:
Send Now
Schedule
Batch Schedule
RSS Schedule
Smart Send
Recipients are locked in at scheduling time.
How Kyrios Handles Multiple Segments
Contacts are automatically deduplicated.
A contact included in multiple selected segments receives only one email.
Segments are merged using OR logic (any matching segment qualifies).
Important Behavior Notes
New contacts will not appear in engagement-based segments until they open or click an email.
Imported or manually added contacts must engage first to qualify.
Segment membership does not update after scheduling.
Common Issues and Fixes
Contacts Missing From a Segment
Cause: The contact has not opened or clicked an email yet.
Fix: Send an initial campaign or workflow email to generate engagement.
Segment Counts Look Outdated
Cause: Segments only refresh at scheduling time.
Fix: Reopen the campaign and reschedule to recalculate recipients.
FAQ
Are subscribers and contacts different?
No. Subscribers and contacts are the same in Kyrios. The terms are interchangeable in this context.
What defines an engaged contact?
A contact is engaged if they opened or clicked any marketing email sent via campaigns, workflows, or bulk actions.
Can I customize Pre-Built Segments?
No. Pre-Built Segments use fixed engagement logic and cannot be edited.
How often are Pre-Built Segments updated?
They are calculated only at the time of scheduling.
What happens if I select multiple segments?
Kyrios merges them and deduplicates recipients. Each contact receives only one email.
Will new contacts appear in Active segments immediately?
No. A contact must first open or click an email to qualify for engagement-based segments.
Can a contact receive the same email twice?
No. Kyrios automatically prevents duplicate sends, even if a contact matches multiple segments.