Reputation Management & Reviews
Track and manage reviews and reputation data.
31 articles
- Multi-Location Management for Listings
- How to Create and Customize a Review WidgetReview Widgets let you display customer reviews on your website with full control over layout, content, appearance, and review sources.
- How to Create and Customize QR CodesKyrios QR Codes let you create, customize, manage, and track QR codes that link to websites, reviews, forms, payments, and more.
- Reviews AI: Suggestive and Auto ResponsesReviews AI helps you respond to Google and Facebook reviews using AI, either by generating suggested replies or automatically posting responses based on your rules.
- Reviews QR: Create and Customize QR Codes for ReviewsReviews QR lets you generate branded QR codes that send customers directly to your review pages and track scan activity in real time.
- Smart Spam Detection in Reviews ManagementSmart Spam Detection automatically identifies and flags suspicious reviews so spam does not affect your online reputation or trigger AI replies.
- Using the Kyrios Mobile App: Reputation and ReviewsThis article explains how to view, request, and manage reviews using the Reputation section of the Kyrios mobile app.
- Managing Reviews AI AgentsReviews AI Agents automatically generate and manage review responses using customizable AI personalities, tones, languages, and rules.
- WhatsApp & Text Message Contact Options for Google Business ProfileYou can add WhatsApp and SMS (Text Message) contact options to a Google Business Profile so customers can message a business directly from Google Search and Maps.
- Multiple Review Links in EmailsYou can add multiple review platform links to a single email, allowing customers to choose where they want to leave a review.
- SMS Review Requests – Create & Use Custom Templates for Recurring MessagesCreate, manage, and assign custom SMS templates for automated review requests, including support for personalized text and dynamic image URLs.
- How to Send Review Requests in KyriosKyrios allows you to send review requests manually or automatically using Quick Actions, the Reputation dashboard, or Workflows.
- Online Listings: Profile Progress Tracker & Profile Health ScoreThe Profile Progress Tracker and Profile Health Score show how complete each business listing is and guide you to missing data that improves visibility and trust.
- Reputation Management: Multiple Facebook Page Integration for ReviewsKyrios allows you to connect multiple Facebook pages to collect, manage, display, and share reviews from a single unified reputation dashboard.
- Multiple Review Platform IntegrationKyrios allows you to integrate and manage reviews from 40+ external platforms in one centralized reputation dashboard.
- Online Listings: Suggestions TabThe Suggestions tab lets you review, accept, or reject publisher-recommended updates to your business listings from one centralized view.
- Workflow Triggers for Review Management AutomationWorkflow Triggers for Reviews allow you to automatically run workflows when a new Google or Facebook review is received, using filters like rating, source, and spam status.
- How to Set Up Workflow Triggers for Google and Facebook ReviewsUse the Review Received workflow trigger to automate actions when new Google or Facebook reviews are submitted.
- Review Spam DetectionReview Spam Detection automatically identifies, flags, and filters spam reviews so only legitimate customer feedback appears in your reputation management workflow.
- Reputation Dashboard Overview (101)The Reputation Dashboard Overview provides a centralized view of reviews, invites, ratings, sentiment, and competitor benchmarks to help you monitor and improve your online reputation.
- How to Report a Google Review and Check the Progress of Your DisputeLearn how to dispute a Google review directly from the Kyrios Conversations inbox and track the status of your review removal request.
- Reputation Management SettingsReputation Management Settings control how review requests, widgets, AI responses, spam detection, QR codes, and privacy behaviors work across your account.
- Google Business Profile Optimization ToolManage, optimize, and preview your Google Business Profile directly in Kyrios to improve local visibility, profile completeness, and customer engagement.
- 101 Guide: How to Use Online ListingsOnline Listings lets you create, manage, and maintain consistent business information across 150+ websites directly from Kyrios to improve SEO and online visibility.
- Reputation Management: Review Setup WizardThe Review Setup Wizard guides you through the essential steps to launch review collection, AI responses, and review display quickly and correctly.
- Listings for Food & Healthcare Add-OnsFood and Healthcare Add-Ons extend Listings with industry-specific fields and publisher distribution to improve visibility, accuracy, and engagement for eligible businesses.
- Reviews Management: AI-Powered Review SummariesAI-Powered Review Summaries use artificial intelligence to instantly summarize customer sentiment across reviews, helping you identify key themes and insights without reading individual reviews.
- WhatsApp & Text Message Contact Options for Google Business Profile (GBP)Kyrios allows you to add WhatsApp and Text Message contact options to a Google Business Profile (GBP), enabling customers to message a business directly from its GBP listing.
- Adding the Review Widget to a Funnel or WebsiteThis article explains how to create, customize, and add a Review Widget to a Funnel or Website to display customer reviews.
- Manual Reviews: Add and Manage Offline ReviewsManual Reviews let you add customer feedback collected outside connected review platforms and display it in Kyrios review tools.
- Choose Your Sender for Review RequestsSet a default phone number or email address for review requests so Kyrios uses a consistent sender across manual requests, campaigns, and workflows.