Reputation Management & Reviews
Track and manage reviews and reputation data.
32 articles
- Multi-Location Management for Listings
- How to Create and Customize a Review WidgetReview Widgets let you display customer reviews on your website with full control over layout, content, appearance, and review sources.
- How to Create and Customize QR CodesKyrios QR Codes let you create, customize, manage, and track QR codes that link to websites, reviews, forms, payments, and more.
- Reviews AI: Suggestive and Auto ResponsesReviews AI helps you respond to Google and Facebook reviews using AI, either by generating suggested replies or automatically posting responses based on your rules.
- Reviews QR: Create and Customize QR Codes for ReviewsReviews QR lets you generate branded QR codes that send customers directly to your review pages and track scan activity in real time.
- Smart Spam Detection in Reviews ManagementSmart Spam Detection automatically identifies and flags suspicious reviews so spam does not affect your online reputation or trigger AI replies.
- Using the Kyrios Mobile App: Reputation and ReviewsThis article explains how to view, request, and manage reviews using the Reputation section of the Kyrios mobile app.
- Managing Reviews AI AgentsReviews AI Agents automatically generate and manage review responses using customizable AI personalities, tones, languages, and rules.
- WhatsApp & Text Message Contact Options for Google Business ProfileYou can add WhatsApp and SMS (Text Message) contact options to a Google Business Profile so customers can message a business directly from Google Search and Maps.
- Multiple Review Links in EmailsYou can add multiple review platform links to a single email, allowing customers to choose where they want to leave a review.
- SMS Review Requests – Create & Use Custom Templates for Recurring MessagesCreate, manage, and assign custom SMS templates for automated review requests, including support for personalized text and dynamic image URLs.
- How to Send Review Requests in KyriosKyrios allows you to send review requests manually or automatically using Quick Actions, the Reputation dashboard, or Workflows.
- Online Listings: Profile Progress Tracker & Profile Health ScoreThe Profile Progress Tracker and Profile Health Score show how complete each business listing is and guide you to missing data that improves visibility and trust.
- Reputation Management: Multiple Facebook Page Integration for ReviewsKyrios allows you to connect multiple Facebook pages to collect, manage, display, and share reviews from a single unified reputation dashboard.
- Multiple Review Platform IntegrationKyrios allows you to integrate and manage reviews from 40+ external platforms in one centralized reputation dashboard.
- Online Listings: Suggestions TabThe Suggestions tab lets you review, accept, or reject publisher-recommended updates to your business listings from one centralized view.
- Workflow Triggers for Review Management AutomationWorkflow Triggers for Reviews allow you to automatically run workflows when a new Google or Facebook review is received, using filters like rating, source, and spam status.
- How to Set Up Workflow Triggers for Google and Facebook ReviewsUse the Review Received workflow trigger to automate actions when new Google or Facebook reviews are submitted.
- Review Spam DetectionReview Spam Detection automatically identifies, flags, and filters spam reviews so only legitimate customer feedback appears in your reputation management workflow.
- Reputation Dashboard Overview (101)The Reputation Dashboard Overview provides a centralized view of reviews, invites, ratings, sentiment, and competitor benchmarks to help you monitor and improve your online reputation.
- How to Report a Google Review and Check the Progress of Your DisputeLearn how to dispute a Google review directly from the Kyrios Conversations inbox and track the status of your review removal request.
- Reputation Management SettingsReputation Management Settings control how review requests, widgets, AI responses, spam detection, QR codes, and privacy behaviors work across your account.
- Google Business Profile Optimization ToolManage, optimize, and preview your Google Business Profile directly in Kyrios to improve local visibility, profile completeness, and customer engagement.
- 101 Guide: How to Use Online ListingsOnline Listings lets you create, manage, and maintain consistent business information across 150+ websites directly from Kyrios to improve SEO and online visibility.
- Reputation Management: Review Setup WizardThe Review Setup Wizard guides you through the essential steps to launch review collection, AI responses, and review display quickly and correctly.
- Listings for Food & Healthcare Add-OnsFood and Healthcare Add-Ons extend Listings with industry-specific fields and publisher distribution to improve visibility, accuracy, and engagement for eligible businesses.
- Reviews Management: AI-Powered Review SummariesAI-Powered Review Summaries use artificial intelligence to instantly summarize customer sentiment across reviews, helping you identify key themes and insights without reading individual reviews.
- WhatsApp & Text Message Contact Options for Google Business Profile (GBP)Kyrios allows you to add WhatsApp and Text Message contact options to a Google Business Profile (GBP), enabling customers to message a business directly from its GBP listing.
- Adding the Review Widget to a Funnel or WebsiteThis article explains how to create, customize, and add a Review Widget to a Funnel or Website to display customer reviews.
- Manual Reviews: Add and Manage Offline ReviewsManual Reviews let you add customer feedback collected outside connected review platforms and display it in Kyrios review tools.
- Choose Your Sender for Review RequestsSet a default phone number or email address for review requests so Kyrios uses a consistent sender across manual requests, campaigns, and workflows.
- Configure Review Request MessagingReview Request Messaging lets you configure automated SMS and email review requests, control when requests and retries are sent, choose the review destination, and assign the templates customers receive.