Who This Is For / When to Use
Businesses actively collecting reviews on platforms like Google and Facebook
Teams using AI-assisted review responses
Accounts experiencing fake, competitor, or irrelevant reviews
Anyone who wants to protect review quality and reduce manual moderation
What Review Spam Detection Does
Review Spam Detection helps you manage incoming reviews by identifying and handling spam automatically and manually.
This feature applies across all supported review platforms connected to your account.
How Spam Detection Works
When enabled, the system evaluates incoming reviews and flags content that appears spammy or fraudulent.
Spam detection includes both automated detection and manual controls.
Key behaviors:
Automatically flags suspected spam reviews
Visually marks spam reviews in the Reviews section
Prevents AI from responding to spam reviews
Allows manual override when needed
Spam Review Indicators and Controls
Each spam-related action is clearly available in the Reviews interface.
Available controls:
Visual spam indicator: Clearly marks reviews identified as spam
Mark as Spam: Manually flag a review from the actions menu
Undo Spam: Restore a review that was incorrectly flagged
Spam filter: View only spam or only non-spam reviews
Each control works independently and can be used at any time.
How to Enable Spam Detection
Spam Detection is disabled by default and must be enabled in settings.
Steps to Enable
Open Reputation from the main side menu.
Click Settings in the top menu.
Select Spam Reviews from the left-hand menu.
Toggle Spam Detection to On.
Click Save.
Once enabled, spam detection begins immediately for new reviews.
What Happens After Spam Detection Is Enabled
New reviews are automatically evaluated for spam
Flagged reviews are marked in the Reviews list
AI-generated responses will not reply to spam reviews
You can manually mark or unmark reviews at any time
This does not delete reviews. It only changes how they are treated inside Kyrios.
Business Impact and Benefits
Using Review Spam Detection helps protect your reputation and saves time.
Primary benefits:
Keeps review listings clean and trustworthy
Prevents AI from engaging with fake or harmful reviews
Reduces time spent manually reviewing low-quality content
Maintains accurate review metrics and reporting
Example Use Case: Local Restaurant
Business: Bella’s Bistro
Industry: Restaurant
Location: New York City
Bella’s Bistro receives reviews on Google and Facebook. Over time, fake competitor reviews and irrelevant comments begin appearing.
By enabling Review Spam Detection:
Spam reviews are automatically flagged
Staff manually mark additional suspicious reviews
AI ignores spam reviews entirely
Only authentic customer feedback remains visible and actionable
This results in higher trust for potential customers and cleaner reputation data.
FAQ
What does the “Mark as Spam” option do?
It manually flags a review as spam. The review is visually marked, excluded from AI responses, and can be filtered out of standard views.
How can I tell if a review is marked as spam?
Spam reviews display a clear visual indicator in the Reviews section.
Can I filter reviews to only see spam?
Yes. Use the spam filter to show only reviews marked as spam.
What if I accidentally mark a real review as spam?
Use the Undo Spam action to remove the spam label and restore the review.
Will AI respond to reviews marked as spam?
No. AI responses are automatically disabled for spam reviews.
Does spam detection work automatically or manually?
Both. Once enabled, the system automatically detects spam. You can also manually mark or unmark reviews at any time.
Which review platforms support spam detection?
Spam detection works on all review platforms integrated with Kyrios, including Google Reviews and Facebook.
Why is this feature important?
It protects your reputation by filtering fake reviews, saves time, and ensures AI only engages with real customer feedback.