Who This Is For / When to Use
This feature is for account owners and users who manage online reviews and want to:
Prevent spam or fake reviews from impacting reputation scores
Stop AI-generated replies from responding to non-genuine reviews
Maintain full control over which reviews are published and responded to
Use Smart Spam Detection when you want cleaner, more trustworthy review listings without manual filtering.
What Smart Spam Detection Does
Smart Spam Detection uses automated logic to analyze incoming reviews and flag reviews that appear suspicious or non-genuine.
When a review is flagged:
The review is marked as Spam
AI-generated replies are automatically paused
The review is held for manual review by a user
This prevents spam from being published or responded to automatically.
Automatic Spam Detection
Smart Spam Detection continuously scans new reviews as they arrive.
Key behavior:
Reviews identified as potential spam are flagged automatically
Flagged reviews are separated from normal reviews
No manual setup or configuration is required
This process runs in the background and applies to all incoming reviews.
Controlled AI Replies for Spam Reviews
AI-generated review replies are automatically restricted for spam reviews.
When a review is flagged as spam:
AI replies are not generated
No automated response is posted publicly
Users must manually approve the review before AI replies can resume
This ensures AI responses are only sent to legitimate customer feedback.
Reviewing and Managing Flagged Reviews
Users can manually review any flagged review.
Available actions:
Mark as Not Spam to restore the review as genuine
Allow the review to be published normally
Re-enable AI-generated replies for that review
This gives full control over final review visibility and responses.
Why Smart Spam Detection Matters
Smart Spam Detection improves review quality and reputation accuracy.
Primary benefits:
Protects brand credibility from fake or malicious reviews
Ensures review ratings reflect real customer sentiment
Reduces manual cleanup of spam content
Prevents accidental AI replies to spam
The result is a more trustworthy and professional review presence.
Common Issues and Fixes
Reviews I expect to see are marked as spam
Manually review the flagged review and select Not Spam to restore it.
AI replies are not posting on a review
Check whether the review is flagged as spam. AI replies remain paused until the review is marked as Not Spam.
Spam reviews still appear in my dashboard
Flagged reviews remain visible to users for review but are controlled from public posting and AI responses.
FAQ
How does Smart Spam Detection decide what is spam?
Smart Spam Detection uses automated review analysis to identify suspicious patterns and content commonly associated with spam reviews.
Can I disable Smart Spam Detection?
No. Smart Spam Detection runs automatically to protect review integrity and cannot be disabled.
Does Smart Spam Detection delete reviews?
No. Reviews are flagged, not deleted. Users can manually review and restore them if needed.
Will AI ever reply to a spam review automatically?
No. AI replies are always paused for reviews flagged as spam until a user marks them as Not Spam.
Do I need to set anything up to use this feature?
No. Smart Spam Detection is enabled automatically within Reviews Management.