Your Review System helps you request reviews automatically instead of relying on someone to remember.
It also gives unhappy customers a way to share feedback privately so your team can address the issue before it becomes a public problem.
By the end of this section:
Reviews are being requested consistently
Customer feedback is being captured
Your online presence is more complete
Your reputation grows without relying on memory
Why this matters
Most businesses do good work. The problem is that they do not consistently ask for reviews.
Someone forgets. The timing passes. The customer moves on. Kyrios fixes that by making review requests part of your process.
When the right customer activity happens, the system can send the review request automatically.
What you will do
You will:
Activate the Review System from the Starter Pack
Confirm the correct workflows are published
Understand when review requests are sent
Know where negative feedback goes
How the Review System works
The Starter Pack includes two review request workflows.
Current Customer Review Request
This is for new customers.
It can be triggered when:
Contact Type changes to Customer
An invoice is marked Paid
A pipeline opportunity is marked Won
When one of these happens, Kyrios starts the review request process.
Previous Customer Review Request
This is for when you already have an existing customer list. This workflow does not have a trigger by default.
To use it, you add existing customers to the workflow manually by following the instructions in the Activate Your Review System guide.
Negative feedback routing
The Review System is not only about getting good reviews. It also helps you find problems.
If someone has a poor experience, the system routes that feedback internally instead of pushing them straight to a public review page.
This gives your team a chance to respond, fix the issue, and improve the customer experience.
Where to start
Go to:
Getting Started → Section 1: Start Here → Activate Your Review System
Follow that guide first.
It walks you through:
connecting the review funnel domain
completing required custom values
publishing the review workflows
optionally adding previous customers
Do not publish or use the review workflows before completing those setup steps.
What happens next
Once the Review System is active:
New customers can receive review requests automatically
Existing customers can be added to a review request workflow
Positive reviews can be directed to public review platforms
Negative feedback can be routed internally
Review activity becomes part of your system instead of another thing to remember
Where to look
You can monitor review-related activity in:
Conversations
Contact records
Reputation Management
Workflow execution logs
Helpful resources
Use these if you want to go deeper:
What to ignore for now
You do not need to start with:
AI review responses
review widgets
QR code customization
multi-location listing management
advanced review automation
Those can come later.
Right now, the goal is simple: make review requests happen consistently.
Important note
The Review System works best when the setup steps are completed in order. If the funnel link, review links, or workflows are incomplete, the system may not behave correctly.
Use the activation guide first. Then let the system run.
You should not have to remember to ask every customer for a review.
Set up the system once. Let Kyrios make the ask part of your process.