Who This Is For / When to Use
Businesses actively collecting reviews on Google and Facebook
Teams tracking review performance and outreach activity
Accounts using reputation management to improve ratings and visibility
Users who want high-level insights without reviewing individual reviews
What the Reputation Dashboard Is
The Reputation Dashboard Overview is a reporting and analytics dashboard inside Reputation Management.
It provides real-time visibility into:
Review volume and trends
Average ratings and sentiment
Review invite activity
Latest reviews and review requests
Competitor reputation benchmarks (when enabled)
How to Access the Reputation Dashboard
Open Reputation from the main side menu.
Select the Overview tab.
The dashboard loads automatically using the selected time filter.
Invite Goals
Invite Goals display preset milestone targets for review invites.
Key details:
Goals are incremental and system-defined
Goals cannot be edited
Each completed goal unlocks the next target
Invite Goals are designed to encourage consistent review outreach.
Reviews Received
This tile shows the total number of reviews received within the selected date range.
Important notes:
Includes both new and historical reviews
Pulls data from Google and Facebook
Requires integrations to be enabled
Required setup:
Go to Account Settings > Integrations and connect Google and Facebook to retrieve reviews.
Online Listings (When Applicable)
The Online Listings tile appears only for accounts with Yext enabled and a location subscription.
What it shows:
High-level status of online listings
Additional actions:
Click View Status (top-right) for detailed listing data
Average Rating
Average Rating represents overall review performance during the selected time period.
How it’s calculated:
Total stars received ÷ total number of reviews
This metric updates dynamically based on the date filter.
Sentiment
The Sentiment tile analyzes the tone of reviews.
How it works:
Uses Google AI
Evaluates reviews from Google and Facebook
Categorizes feedback as positive or negative
This provides a quick snapshot of customer perception.
Invite Trends
Invite Trends shows outbound review requests sent during the selected time frame.
Included channels:
SMS
Email
WhatsApp (if enabled)
This helps measure review outreach activity.
Review Trends
The Review Trends tile displays a month-over-month bar graph of reviews received.
Use this to:
Track growth or decline in review volume
Identify seasonal or campaign-driven changes
Latest Review Requests
This section shows the most recent review invites sent.
Displayed details:
Invite channel (SMS, Email, WhatsApp)
Date sent
This data reflects outbound activity only.
Latest Reviews
The Latest Reviews section lists the most recent feedback received.
Includes:
Review platform (Google or Facebook)
Contact who left the review
Review content and rating
Competitor Analysis
Competitor Analysis compares your reputation against other businesses.
Key capabilities:
Compare against up to three competitors
View star ratings
View total review counts
Review response timing (when available)
Data source note:
Competitor data is based on publicly available information from review platforms.
Common Issues and Fixes
Reviews are not appearing
Confirm Google and Facebook are connected in Account Settings > Integrations
Allow time for initial data sync
Online Listings section not visible
Verify Text is enabled
Confirm the account has an active location subscription
WhatsApp not showing in Invite Trends
Ensure WhatsApp is enabled and configured for the account
FAQ
What is the Reputation Overview Dashboard?
The Reputation Overview Dashboard is an analytics dashboard that provides visibility into reviews, ratings, invites, trends, sentiment, and competitor benchmarks.
How do I access the Reputation Overview Dashboard?
Go to Reputation > Overview within your account.
What are Invite Goals?
Invite Goals are preset, non-editable milestones that track review invite progress and encourage consistent outreach.
How can I see how many reviews I’ve received?
The Reviews Received tile shows review counts for the selected time range, pulled from connected platforms.
How is the average rating calculated?
It is calculated by dividing the total number of stars received by the total number of reviews in the selected period.
How does Sentiment analysis work?
Sentiment uses Google AI to analyze review tone and classify feedback as positive or negative.
What does Invite Trends show?
Invite Trends shows the total number of review requests sent via SMS, email, and WhatsApp during the selected time frame.
How do I track review trends over time?
Use the Review Trends bar graph to view month-over-month review volume.
What information is in Latest Review Requests?
It shows recent review invites, including the channel used and the date sent.
Where can I see the most recent reviews?
The Latest Reviews section displays the most recent feedback received from Google and Facebook.
How does Competitor Analysis work?
Competitor Analysis lets you compare your reputation with up to three competitors using publicly available review data.
Is WhatsApp included in review invite tracking?
Yes. When enabled, WhatsApp invites appear in both Invite Trends and Latest Review Requests.