Who This Is For / When to Use
Use this feature when your account has multiple phone numbers or email addresses and you want review requests to come from a specific sender.
Setting a default sender helps customers recognize who contacted them and creates a more consistent experience across review request channels.
Where the Default Sender Is Used
The selected default sender is automatically used for:
Manual review requests
Review request campaigns
Review request workflows
You can configure separate sender details for email and phone-based channels.
Set the Default Email Sender
Go to Reputation.
Open Settings.
Select Email Review Request.
Choose the email address that Kyrios should use as the default sender.
Save the settings.
Future email review requests will use the selected email address unless another sender is selected during the request process.
Set the Default SMS or WhatsApp Sender
Go to Reputation.
Open Settings.
Select Phone/WhatsApp Review Request.
Choose the phone number that Kyrios should use for SMS or WhatsApp review requests.
Save the settings.
Future SMS and WhatsApp review requests will use the selected phone number unless another sender is selected during the request process.
Choose a Sender for a Manual Review Request
When sending a manual review request, Kyrios displays the available sender options for the selected channel.
Go to Reputation.
Open Requests.
Start a new review request.
Select Email, SMS, or WhatsApp.
Confirm or change the sender displayed for that channel.
Review the message.
Select Send Review Request.
For WhatsApp requests, select the appropriate connected phone number from the From WhatsApp Phone field.
Why a Consistent Sender Matters
A consistent sender can:
Help customers recognize the business contacting them
Reduce confusion caused by automatically selected sender identities
Keep review requests aligned with the business brand
Improve the professionalism of email, SMS, and WhatsApp requests
Common Issues and Fixes
The expected phone number is not available
Confirm that the phone number is connected to the account and supports the selected messaging channel.
A number must support SMS or WhatsApp before it can be selected for that channel.
The expected email address is not available
Confirm that the email address or sending service has been configured for the account. Only available sending addresses can be selected as the default email sender.
Review requests are using the wrong sender
Return to Reputation > Settings and verify the default sender for the relevant channel. Also check whether a different sender was selected manually when the request was created.
WhatsApp cannot be selected
Confirm that an approved WhatsApp number and template are available for the account. WhatsApp review requests require a connected sender and a valid template.