Who This Is For / When to Use
Businesses receiving a high volume of reviews
Teams that want quick sentiment insights across locations
Accounts managing multiple review pages
Users looking to identify trends and recurring feedback themes
What AI-Powered Review Summaries Do
AI-Powered Review Summaries analyze reviews and generate an easy-to-read overview of customer sentiment.
This feature helps you:
Understand overall customer feedback at a glance
Identify recurring strengths and issues
Save time reviewing large volumes of reviews
Make data-driven decisions faster
Summaries update dynamically based on filters you apply.
What’s Included in AI-Powered Review Summaries
Combined AI Summary (Default View)
By default, the system generates a single AI summary that combines reviews from all connected review pages.
Use this to:
Get a holistic view of customer sentiment
Understand overall performance across locations
Filter by Page
You can narrow the summary to specific review pages.
Examples:
View only Google reviews
View reviews from a specific location page
This helps isolate feedback by source or location.
Filter by Timeframe
Apply custom date ranges to the AI summary.
Common use cases:
Compare recent feedback vs. historical sentiment
Analyze the impact of a recent campaign or change
Summary Highlight Tags
Highlight tags surface the most common themes found in reviews.
Examples include:
Responsive staff
Clean facilities
Long wait times
These tags help prioritize what customers care about most.
How to Access AI-Powered Review Summaries
Open Reputation from the main side menu.
Click Reviews.
Select the desired Timeframe.
Choose one or more Review Pages.
The AI summary and highlight tags update instantly.
How This Improves Review Management
Reduces manual review reading
Surfaces actionable insights automatically
Helps teams respond to trends faster
Improves strategic decision-making
This feature is read-only and does not modify reviews.
FAQ
What are AI-Powered Review Summaries?
They are AI-generated overviews that summarize customer sentiment and recurring themes across reviews.
Do summaries include all review platforms?
Yes. By default, summaries include reviews from all connected review pages.
Can I view summaries for a specific location or platform?
Yes. You can filter summaries by review page to focus on specific locations or platforms.
Can I limit summaries to a specific date range?
Yes. Use the timeframe filter to generate summaries for custom date ranges.
What are highlight tags?
Highlight tags are automatically generated keywords and phrases that represent common themes found in reviews.
Does this feature respond to reviews automatically?
No. AI-Powered Review Summaries analyze and summarize reviews only. They do not post responses.
Is this feature updated in real time?
Summaries update dynamically based on selected filters and available review data.