Who This Is For / When to Use
Agencies or admins managing Google Business Profiles through Kyrios
Businesses that want customers to message instead of calling
Use this when optimizing GBP listings for higher engagement and accessibility
Overview of WhatsApp & Text Message Options
Kyrios supports two messaging contact methods for GBP listings:
Text Message (SMS)
WhatsApp
These options appear directly on the public Google Business Profile once configured and saved.
Important behavior rule:
If both Text Message and WhatsApp are added, Text Message takes priority and will appear as the primary chat option on the GBP listing.
Where to Find the Messaging Settings
Navigate to Reputation → GBP Optimization.
Select the correct business from the dropdown (top-right).
Scroll to the section directly below the Phone Number field.
Locate Chat (WhatsApp/Text Message).
Adding a Text Message (SMS) Number
Use this when the business wants customers to send SMS messages from GBP.
Steps
In Chat (WhatsApp/Text Message), enable Text Message.
Select an existing phone number or type a custom number.
Confirm the number selection.
Click Save.
Result:
“Text Message” will appear as a contact option on the public Google Business Profile.
Adding a WhatsApp Number
Use this when the business prefers WhatsApp as the messaging channel.
Steps
In Chat (WhatsApp/Text Message), enable WhatsApp.
Enter a valid WhatsApp-enabled phone number.
Click Save.
Result:
“WhatsApp” will appear as a contact option on the public Google Business Profile.
NOTE: If Text Message is also enabled, WhatsApp will not be shown publicly.
Using Both WhatsApp and Text Message Together
Kyrios allows both options to be configured at the same time.
Both numbers are stored in GBP Optimization.
Text Message always overrides WhatsApp for public display.
WhatsApp remains saved but hidden unless Text Message is removed.
Removing Chat Options
You can remove all messaging options from the GBP listing.
Steps
Click the edit icon next to Chat (WhatsApp/Text Message).
Disable all chat options.
Confirm removal when prompted.
Click Save.
Result:
Customers will no longer see messaging options on the Google Business Profile.
Common Issues and Fixes
Messaging option not showing on GBP
Ensure Save was clicked after editing.
Confirm the business is the correct GBP location.
Remember that Text Message hides WhatsApp when both are enabled.
Wrong messaging option appearing
Check if Text Message is enabled.
Disable Text Message if WhatsApp should be the visible option.
FAQ
Why does WhatsApp not appear on the GBP listing?
If Text Message is enabled, Google displays Text Message instead of WhatsApp. This is expected behavior.
Can I add both WhatsApp and Text Message?
Yes. Both can be configured, but only Text Message will display publicly if both exist.
Do customers message inside Kyrios?
Messages initiated from GBP route through the connected messaging channel and appear in Kyrios conversations if configured.
Can I remove messaging later?
Yes. You can remove all chat options at any time from Reputation → GBP Optimization.