How to Access GBP Optimization
Log in to the Kyrios account you want to manage.
Select Reputation from the left navigation.
Select GBP Optimization from the Reputation navigation.
The GBP Optimization page opens for the selected connected business profile.
Select the Google Business Profile You Want to Manage
If more than one Google Business Profile is connected, use the Business selector in the upper-right corner of the GBP Optimization page to choose the profile you want to view or update. The selected profile determines which business information, reviews, optimization score, and preview are displayed.
Update the Business Name and Description
The Overview section displays the business name and description associated with the selected Google Business Profile. To make a change:
Open Reputation > GBP Optimization.
Stay on the Overview section.
Locate Name or Description.
Select the edit icon for the field you want to change.
Update the information and save the change.
Keep the business name and description accurate and consistent with the business information customers should see on Google.
Add or Update Business Images
The Images section displays the visual assets associated with the Google Business Profile. Use this section to review or add applicable business images, such as profile, cover, or additional business photos.
An orange alert icon beside Images indicates that the section may need additional attention as part of profile optimization.
Add Categories and Services
The Category and Services sections describe what the business is and what it offers. To add information:
Locate Category or Services in the Overview.
Select Add More.
Add the applicable category or service.
Save the change when prompted.
Choose categories and services that accurately represent the business. These fields contribute to how complete and relevant the Google Business Profile is.
Add Attributes and Update the Business Address
The Attributes section contains business characteristics such as accessibility, appointment availability, service options, or other applicable profile details. The Address section contains the physical business address shown on the connected Google Business Profile. To update these sections:
Locate Attributes or Address in the Overview.
Select Add More for additional attributes, or select the edit icon for the address.
Enter the correct information.
Save the change.
Only select attributes that accurately describe the business.
Update the Opening Date, Opening Hours, and Phone Number
GBP Optimization also displays the business opening date, operating hours, and phone number. To update these details:
Locate Opening Date, Opening Hours, or Phone Number.
Select the edit icon beside the field.
Enter the correct information.
Save the change.
Opening hours should reflect the actual days and times when customers can contact or visit the business.
Add WhatsApp or Text Message Contact Options
The Chat (WhatsApp/Text Message) section lets you configure supported chat contact methods for the Google Business Profile. You can configure:
WhatsApp
Text Message
If both options are configured, Text Message takes precedence and appears as the primary chat method on the Google Business Profile. To configure chat:
Locate Chat (WhatsApp/Text Message) in the GBP Optimization Overview.
Select or enter the number for WhatsApp and/or Text Message.
Select Save.
Use Cancel if you do not want to save the changes.
Add Social Profile Links
The Social Profiles section lets you add supported website and social profile links associated with the business. Available fields shown in GBP Optimization include:
Website
Facebook
Instagram
LinkedIn
Pinterest
X
YouTube
To update social profiles:
Select Social Profiles from the GBP Optimization side navigation.
Enter the appropriate profile URL in each applicable field.
Select Save.
Only add URLs that belong to the selected business.
Review Google Business Profile Reviews
The Reviews section displays reviews associated with the selected Google Business Profile. To view them:
Open Reputation > GBP Optimization.
Select Reviews from the GBP Optimization side navigation.
Review the available customer ratings, review text, and any displayed responses.
The Reviews area may also provide access to Review AI features for assisting with customer responses. Kyrios Reputation Management supports centralized review management and AI-assisted review responses as part of the broader reputation feature set.
Understand the GBP Score Optimization Indicator
The GBP Score Optimization indicator shows how complete the selected Google Business Profile is based on the profile fields being evaluated. The score can change as profile information is completed or improved.
Use the score together with the status icons shown beside profile sections:
A green check indicates a completed or satisfactory section.
An orange alert icon indicates a section that may need attention.
The score is an optimization guide. It helps identify incomplete profile information; it should not be treated as a guaranteed Google search-ranking score.
Understand Optimization Alerts
An orange alert icon identifies a section that may need additional information or improvement. For example, the Images section can display an alert when the profile would benefit from additional image optimization. Review any section showing an alert and add or correct the applicable information.
Use the Live Profile Preview
The preview panel on the right side of GBP Optimization shows how key business information is represented in a Google Maps-style business listing view. The preview can include information such as:
Business name
Primary image
Rating and review count
Business category
Address
Opening status
Phone number
Google profile actions
Use the preview to verify that the selected business information is represented correctly while you work through the profile. The preview is a representation inside Kyrios. Final display and publishing behavior on Google remain controlled by Google.
Common Issues and Fixes
A section shows an orange alert icon
An orange alert means that the section may require additional information or optimization. Open the affected section, review the available fields, and add or correct the applicable information.
My changes are not immediately visible on Google
Changes submitted through GBP Optimization may not appear on Google immediately because Google can review or process profile updates before publishing them. Allow additional processing time before assuming the update failed.
I am viewing the wrong business profile
Use the Business selector in the upper-right corner of GBP Optimization and select the correct connected profile. The Overview, score, reviews, and preview all correspond to the currently selected business.
The wrong chat method is appearing
If both WhatsApp and Text Message are configured, Text Message takes precedence as the primary chat method shown on the Google Business Profile. Remove or change the applicable chat configuration if a different setup is required.
FAQ
How long does it take for edits to appear on Google Maps?
Some changes may appear quickly, while others can require additional processing or review by Google. The exact publishing time is controlled by Google and can vary by the type of update.
What does a low GBP Optimization score mean?
A lower score indicates that one or more profile sections evaluated by GBP Optimization may be incomplete or need attention. Review sections with alert icons and complete the applicable business information to improve profile completeness.
Does the GBP Optimization score directly control my Google ranking?
No. The GBP Optimization score is a Kyrios profile-completeness and optimization indicator. It can help identify missing information, but it does not guarantee or directly determine a specific Google search ranking.
Can I manage more than one Google Business Profile?
Yes. When multiple profiles are connected, use the Business selector in the upper-right corner of GBP Optimization to switch between them. Each selected profile displays its own information, score, reviews, and preview.
How does the live preview work?
The live preview displays key information from the selected Google Business Profile in a Google Maps-style preview panel inside Kyrios. Use it to verify how business information is represented while you make changes.
What does the profile score indicate?
The GBP Score Optimization indicator reflects the completeness of the profile fields evaluated by Kyrios. Green check icons identify completed sections, while orange alert icons identify sections that may need additional attention.
What happens if I add both WhatsApp and Text Message?
If both chat methods are configured, Text Message takes precedence and appears as the primary chat method on the Google Business Profile.