How to Connect Social and Messaging Channels to Google Business Profile

Make sure:

The Google account used here must have access to the Google Business Profile locations you want to manage.

After connecting Google Business Profile, open the page selection screen. The page selection screen displays the Google Business Profile locations available to the connected Google account.

Select the location you want to update. When available, use the search controls to filter locations by:

If no locations appear, connect a Google account that has access to the correct Google Business Profile locations.

In the selected Google Business Profile location, use the options under Connected Channels. You can:

The Add WhatsApp option can also show options to purchase or add a WhatsApp number, depending on the available setup.

The Add Communication Channels window lets you configure messaging numbers and social profile links for the selected Google Business Profile.

You can configure:

For WhatsApp and phone messaging, select an available Kyrios-linked number from the corresponding dropdown when available. For social channels, enter the public profile URL for the business.

After entering the required information, click Save.

After saving, return to the Google Business Profile location list. The configured channels appear in the Connected Channels column.

Use this screen to confirm that the expected WhatsApp, phone, or social channel has been added in Kyrios. A channel appearing in Kyrios does not guarantee that Google has already approved or displayed it publicly.

Use the following URL formats when adding social profile links.

Replace {username} with the business's actual profile identifier.

Supported social profile links can appear on the public Google Business Profile under the profile information or About area.

For example, an Instagram profile can appear under the business's available profiles when Google accepts and displays the information. Google controls the final placement and presentation of social profile links.

Only one messaging option may be displayed on a Google Business Profile at a time, even when more than one messaging channel is connected. If both WhatsApp and text messaging are added, text messaging takes priority for display. A WhatsApp option can appear directly on the public Google Business Profile when Google approves and displays that channel.

The public display can differ from the configuration shown inside Kyrios because Google controls approval and presentation.

Google validates submitted messaging and contact information before displaying it publicly. A messaging channel can be configured successfully in Kyrios but remain hidden on Google if the related profile edit is still pending or was not approved.

The Google Business Profile management screen can show whether the submitted change is pending or not approved.

Kyrios cannot override Google's approval decision.

The connected Google account may not have access to the required business location. Connect a Google account that has permission to manage the correct Google Business Profile, then reopen the integration.

Google may still be validating the submitted messaging information, or the edit may not have been approved. Check the corresponding Google Business Profile directly to confirm the status of the submitted change.

This is expected behavior when both messaging channels are configured. Text messaging takes priority for public display when both are added.

Confirm that:

Google determines whether and when the social profile is displayed publicly.

Approval is handled by Google. If Google does not approve the edit, use Google's available support or review process for the Google Business Profile.