Who This Is For / When to Use
Account owners managing automated review collection.
Teams who want more control over SMS tone, branding, and follow-up behavior.
Businesses using recurring SMS review requests after check-in or service completion.
Accessing SMS Review Requests Settings
Navigate to:
Reputation → Settings → SMS Requests
This page controls when SMS review requests send, how often they retry, and which templates are used.
Configure When SMS Review Requests Are Sent
Use the SMS Review Requests panel to define timing and retry behavior.
You can configure:
When to send SMS after check-in (for example, Immediately).
Repeat behavior until the review link is clicked.
Maximum retries allowed per contact.
These settings apply to all recurring SMS review requests for the account.
Create a New SMS Template
From Manage Your SMS Templates, click Create New.
You can choose one of two options:
Create New from Scratch
Select from Pre-Built Templates
Use Pre-Built SMS Templates
When selecting Pre-Built Templates, you can browse Kyrios-provided examples designed for review requests and follow-ups.
Templates support:
Merge fields (for example,
{{contact.first_name}})Location personalization
Automatic review link insertion
Assign Templates to Recurring SMS Sends
Click Set SMS Templates to assign which template is used for:
Live (first send)
Retry 1, Retry 2, Retry 3, and additional retries
Each retry can use a different template or be left unassigned.
Build or Edit an SMS Template
The SMS Template Builder allows full customization of each message.
You can:
Set a Template Name
Enable or disable Request with Image
Upload an image or provide a Custom Image URL
Write the SMS message content with merge fields
Preview the final SMS before saving
Dynamic image URLs support personalization using merge fields.
Dynamic Image Support (Image URLs)
SMS templates support dynamic images using image URLs.
This allows you to:
Use personalized images per contact
Insert merge fields into image URLs
Use third-party dynamic image services (for example, NiftyImages)
Important notes:
Images are sent via URL, not as static attachments.
Merge fields in image URLs resolve at send time.
What You Can Do With SMS Templates
Create branded, reusable SMS review templates.
Personalize messages using contact and location data.
Assign different messaging for initial requests and follow-ups.
Preview SMS messages before they are sent.
Improve review completion rates with tailored follow-ups.
Common Issues and Fixes
SMS is sending but image does not appear
Confirm the image URL is publicly accessible.
Ensure merge fields used in the URL are valid.
Retries are not sending
Check that Maximum retries is greater than zero.
Confirm templates are assigned to each retry slot.
Merge fields are not populating
Verify the contact record contains the required data.
Confirm merge field syntax is correct (double curly braces).
FAQ
Can I use different SMS templates for each retry?
Yes. Each retry (Retry 1, Retry 2, etc.) can be assigned a different SMS template.
Are images required for SMS review requests?
No. Images are optional and controlled per template using the Request with Image toggle.
Can I use merge fields in both text and images?
Yes. Merge fields are supported in SMS message text and in image URLs.
Do SMS templates apply to email or WhatsApp requests?
No. SMS templates are used only for SMS review requests. Email and WhatsApp requests have separate template settings.
Where do review links come from?
Review links are automatically generated by Kyrios and inserted using the {{reputation.review_link}} merge field.