Troubleshooting & Errors
Resolve issues, errors, and unexpected behavior.
47 articles
- Troubleshooting Custom Webhook Actions in WorkflowsThis guide explains how to identify and fix common issues with Custom Webhook actions in Kyrios workflows, including failed requests, incorrect data mapping, authentication errors, and skipped executions.
- Troubleshooting Upsell Products in FunnelsThis guide explains how to identify and fix common issues with upsell and downsell products in Kyrios funnels, including missing products, button misconfiguration, pricing issues, inventory limits, and payment processing…
- Importing Opportunities: Troubleshooting Common ErrorsThis guide explains how to identify and fix common errors that occur when importing opportunities into Kyrios, ensuring files map correctly and data imports successfully.
- Troubleshooting Conversation AI SettingsThis article explains how to identify and fix common issues with Kyrios Conversation AI behavior, including response mode, appointment booking, delays, bot training, and multi-bot configuration.
- Troublesbleshooting Workflow SettingsThis article explains how to diagnose and fix common Kyrios workflow issues related to time windows, time zones, re-entry behavior, responses, and communication settings.
- Troubleshooting Custom URL Redirection After Signing a ContractThis article explains how to troubleshoot and fix issues with custom URL redirection after a document is signed or paid, including global and document-level redirect settings in Kyrios.
- Troublesbleshooting Instant Redirect PagesThis article explains how to diagnose and fix common issues with Instant Redirect Pages in Kyrios so short URLs and paths reliably redirect to the intended destination.
- Facebook Lead Generation Integration – Sync Troubleshooting GuideThis article explains how to diagnose and resolve common issues with Facebook Lead Generation integrations in Kyrios, including missing leads, outdated forms, incorrect field mappings, and sync failures.
- Troubleshooting: Adding a Product to a Funnel or WebsiteThis article explains how to resolve common issues when adding products to a funnel or website in Kyrios, including missing products, order bumps not appearing, pricing not updating, and payment…
- Troubleshooting: Adding a Product to a Funnel or WebsiteThis article explains how to resolve common issues when adding products to a funnel or website in Kyrios, including missing products, order bumps not appearing, pricing not updating, and payment…
- Troublesbleshooting Sticky Contacts for Forms and CalendarsThis article explains how to fix issues where Sticky Contacts do not pre-fill or carry contact information between forms, calendar booking pages, and funnels in Kyrios.
- Troublesbleshooting Kyrios Screen Loading IssuesThis article explains why Kyrios screens may remain stuck on loading or initializing states and provides step-by-step instructions to resolve browser, cache, cookie, network, or extension-related causes.
- Troubleshooting Custom Values in MMS WorkflowsThis article explains how to correctly use Custom Values for MMS attachments in Kyrios workflows and how to troubleshoot delivery failures related to file size, format, URLs, and carrier restrictions.
- Troublesbleshooting SMTP Provider Setup in KyriosThis article explains how to set up and troubleshoot SMTP providers in Kyrios, including Gmail, Microsoft 365, Amazon SES, and third-party email services, to resolve authentication, delivery, and connection errors.
- Troubleshooting Dedicated Email Sending Domains in KyriosThis article explains how to set up, verify, and troubleshoot dedicated email sending domains in Kyrios, including DNS verification issues, SSL status errors, and common configuration warnings.
- Troubleshooting Review Platform Integrations in KyriosThis article explains how to troubleshoot issues when integrating multiple third-party review platforms into Kyrios, including missing platforms, URL errors, and reviews not fetching correctly.
- Troubleshooting Facebook Lead Ads Permissions & Access Issues in KyriosThis article explains how to resolve Facebook-side permission, page quality, Business Manager, and account access issues that prevent Facebook Lead Ads from syncing into Kyrios.
- Troubleshooting If/Else Actions in Kyrios WorkflowsThis article explains how to diagnose and fix issues where If/Else actions in Kyrios workflows do not route contacts correctly due to condition logic, missing data, or misconfigured branches.
- Troubleshooting API Webhooks Using Webhook.siteThis article explains how to safely test and debug webhook payloads using Webhook.site before or after connecting them to Kyrios workflows or external automation tools.
- Troubleshooting SMS Delivery Failures in KyriosThis article explains why SMS messages fail to send or deliver in Kyrios and provides clear steps to identify error codes, understand root causes, and resolve common SMS delivery issues.
- Workaround for SMS Forwarding Issues: SMS Not Forwarding to the Assigned NumberThis article explains how to work around SMS forwarding failures in Kyrios by using a workflow with an internal notification that includes the message body, ensuring assigned users still receive…
- Troubleshooting Email Metrics in KyriosThis article explains why email metrics may be missing or incomplete in Kyrios and how to verify sending methods, provider limitations, filters, and domain configuration to restore accurate reporting.
- Troubleshooting Google Ads Reporting in KyriosThis article explains how to fix missing, duplicated, or incorrect Google Ads reporting in Kyrios by verifying integration permissions, correcting UTM tracking template placement, and enforcing unique naming for campaigns,…
- Troubleshooting Common Phone System Issues in KyriosThis article explains how to resolve common Kyrios phone system issues related to call identification, dropped calls, voicemail behavior, call forwarding, and phone number suspension.
- Workflow Actions Show as Executed but Do Not Apply Correctly (Race Conditions)This article explains how race conditions occur in Kyrios workflows, how to identify them using execution logs, and how to prevent actions from executing simultaneously and failing to apply correctly.
- Troubleshooting Facebook Publishing Issues in Kyrios Social PlannerThis article explains how to diagnose and fix Facebook publishing issues in Kyrios Social Planner, including missing pages, expired permissions, admin access problems, and failed post attempts.
- Kyrios Login Issues Troubleshooting GuideThis article explains how to resolve common Kyrios login issues, including security code errors, account access problems, page loading failures, and browser-related issues.
- Tracking WordPress Access and Activity Logs in KyriosThis article explains how to view, troubleshoot, and optimize Activity Logs, Access Logs, and Audit Logs for WordPress sites managed within Kyrios.
- Resolving WordPress Import Error Codes in KyriosThis article explains how to identify and resolve WordPress import errors in Kyrios caused by corrupted files, plugins, or unknown conflicts during site migration.
- Google Business Profile Publishing Troubleshooting in KyriosThis article explains the most common reasons Google Business Profile posts fail to publish in Kyrios and how to resolve verification, image, and location-related issues.
- Order Form Fingerprint Is Missing Error in KyriosThe “Fingerprint is missing” error occurs when Kyrios cannot access browser storage required to process an order, most commonly due to browser cookie restrictions or incorrect funnel domain configuration.
- Troublesbleshooting Domain Connection and DNS Errors in KyriosThis article explains how to diagnose and resolve common domain, DNS, SSL, and Cloudflare-related errors when connecting or using a custom domain with funnels or websites in Kyrios.
- Loop Lockouts in Workflows, Triggers, and CampaignsLoop Lockouts automatically disable Workflows, Triggers, or Campaigns in Kyrios when repeated executions for the same contact indicate a potential automation loop that could impact system performance.
- Troubleshooting Audio Issues in KyriosThis article explains how to identify and resolve common audio issues in Kyrios calls, including microphone problems, poor call quality, echo, and browser or network-related VoIP issues.
- Lead Ad Debugging for Facebook in KyriosThis article explains how to diagnose and resolve common Facebook Lead Ad issues in Kyrios, including missing forms, connection problems, and lead data not syncing correctly.
- How to Clear Your Browser CacheThis article explains how to clear browser cache and site data in Chrome, Safari, and Firefox to resolve loading issues, outdated content, or unexpected behavior in Kyrios.
- What to Do If a Page Won’t LoadThis article explains how to fix Kyrios pages that are stuck loading or fail to load by clearing site data, cookies, cache, and resetting browser settings.
- How to Send a Test Email and SMS in KyriosThis article explains how to correctly test emails and SMS messages in Kyrios by running a contact through a workflow or sending a test email from the email template builder.
- Email Bounce Suspension in KyriosKyrios temporarily or permanently suspends email sending when an account exceeds acceptable hard bounce rate thresholds to protect deliverability and sender reputation.
- A2P Registration Troubleshooting and Rejections (SMS)Use this guide to diagnose and fix common A2P Business Profile, Brand, and Campaign rejections in the Trust Center.
- Mobile App Troubleshooting for KyriosUse this guide to diagnose and resolve common Kyrios mobile app issues related to functionality, login, loading, and call quality before contacting support.
- Troubleshooting Bad Call Quality IssuesThis article explains how to identify and fix poor call quality issues in Kyrios, including choppy audio, dropped calls, echo, jitter, packet loss, and network-related problems.
- How to Use the Calendar Troubleshooting ToolThis article explains how to use the Calendar Troubleshooting Tool to identify why specific time slots are unavailable and validate calendar availability logic before going live.
- Facebook Publishing Troubleshooting GuideThis guide explains how to fix Facebook Pages not appearing in Social Planner and resolve common Facebook publishing failures.
- Error Codes Library (Outlook)This article lists common Outlook error codes, what they mean, and the fastest troubleshooting steps.
- Error Codes Library – Gmail / Google WorkspaceThis article lists common Gmail and Google Workspace SMTP error codes, explains what each error means, and provides clear steps to resolve them.
- Troubleshooting Login IssuesUse this article to troubleshoot common Kyrios login issues, including two-factor authentication codes, account access errors, stuck login pages, and browser site data problems.