Who This Is For / When to Use
This guide is for Kyrios users who have already connected Facebook but are still missing leads due to Facebook Page roles, Business Manager permissions, Page Quality restrictions, or expired access tokens.
Use this article when:
Leads are not appearing in Kyrios despite correct field mapping
Facebook pages or forms are missing in dropdowns
Errors reference permissions, Page Quality, or Lead Access
Instagram or Facebook messaging is not syncing
Why Facebook Page Admin Access Is Required
Facebook only allows lead data to be pulled by users with Admin access to the connected Facebook Page.
If the connected Facebook user is not a Page Admin, Facebook blocks lead retrieval even if the integration appears connected.
How to Fix
Open Facebook Business Settings
Go to Pages
Select the correct Facebook Page
Confirm the connected user has Admin access
How to Verify Instagram Is Properly Connected to the Facebook Page
Instagram must be linked to the Facebook Page to allow message syncing and full lead access.
How to Fix
Log in to Facebook
Go to Pages → Settings → Linked Accounts → Instagram
Connect the Instagram account if not listed
Enable Allow access to Instagram messages in Inbox
Why Page Quality Issues Block Lead Syncing
If a Facebook Page has quality violations or restrictions, Facebook may silently block lead delivery.
How to Check
Go to Facebook Page Settings
Open Page Quality
Confirm the page shows Page has no issues
How to Fix
If issues are present, open a ticket with Facebook Support directly from the Page Quality screen.
How Business Integrations Affect Lead Syncing
Facebook requires explicit approval for apps to access lead data through Business Integrations.
If LeadConnector or the connected app is removed or inactive, leads will stop syncing.
How to Fix
Go to Facebook Settings → Business Integrations
Click the Active tab
Confirm LeadConnector is listed and active
Reconnect Facebook in Kyrios if missing
Why Facebook Tokens Expire and How to Fix It
Facebook tokens expire after password changes, security checks, permission updates, or inactivity.
How to Fix
Go to Kyrios → Settings → Integrations → Facebook
Click Disconnect
Reconnect using the correct Facebook Admin account
Re-select Pages and Forms
This reconnection is required any time Facebook security settings change.
Why Pages or Forms Are Missing in Kyrios
Missing pages or forms usually indicate permission or Business Manager assignment issues.
How to Fix
Verify the Page is visible in Facebook Business Manager
Confirm Admin access for the connected user
Reconnect Facebook in Kyrios
Refresh form mappings
How to Test Facebook Lead Forms Before Launch
Facebook provides a testing tool to validate lead delivery.
How to Test
Open Facebook Lead Ads Testing Tool
Submit a test lead
Check Kyrios → Contacts or Leads
If test leads appear, the integration is working correctly.
Common Issues and Fixes
Issue: Leads appear in Facebook but not Kyrios
Fix: Check Business Integrations and Lead Access permissions, then reconnect Facebook.
Issue: Instagram messages not syncing
Fix: Ensure Instagram is linked to the Facebook Page and messaging access is enabled.
Issue: Everything is connected but leads still fail
Fix: Review Facebook Business Manager → Lead Access and manually assign access to LeadConnector.