Who This Is For / When to Use
This article is for Kyrios users who cannot see their Facebook Page, experience failed post publishing, or receive permission or authorization errors when using the Social Planner.
How to Check if a Facebook Account Is Properly Connected in Kyrios
A Facebook Page must be actively connected and authorized in Kyrios Social Planner to publish content.
How to Verify Connection Status
Go to Social Planner → Settings → Social Accounts.
Check the account status:
Active means the account is connected.
Expired means permissions must be renewed.
If expired, click Connect Social and reauthorize the account.
Facebook Page Is Not Listed When Connecting
A Facebook Page will not appear in Kyrios if the user does not have the correct Facebook Page access.
Most Common Cause
The Facebook user does not have Facebook access (Admin-level permissions) on the Page.
How to Verify Page Access on Facebook
Log in to Facebook.
Click the profile icon in the top-right corner.
Switch to the correct Facebook Page profile.
Open the Page and click Manage.
Missing Admin Rights on the Facebook Page
Admin access is required to connect and publish to a Facebook Page from Kyrios.
How to Confirm Facebook Page Access
From the Facebook Page, open Professional Dashboard.
Click Page access.
Under People with Facebook access, confirm your name appears with full permissions.
If missing, ask the Page owner to add you with Facebook access (not Business Manager only).
Business Manager Permissions Alone Will Not Work
Kyrios requires direct Facebook Page access, not Business Manager–only permissions.
If you only see access under Business account access, publishing will fail.
You must be listed under People with Facebook access.
Permissions Were Granted but Publishing Still Fails
Publishing may fail if the Facebook integration permissions were not fully accepted or have expired.
How to Fix Integration Permissions
In Facebook, click Settings & privacy → Settings.
Open Business integrations.
Locate LeadConnector.
Click View and edit.
Enable all requested permissions.
Click Save.
Return to Kyrios and reconnect the Facebook account.
Common Causes of Facebook Post Failures
Facebook may block or fail posts for several reasons unrelated to Kyrios.
Frequent Causes
Community Standards violations (abusive or restricted content)
Expired access tokens after password changes or inactivity
Two-factor authentication requirements
Missing manage permissions during connection
Invalid or inaccessible image URLs
Temporary Facebook processing errors
User reconnecting the page is not an admin
If an error occurs, reconnect the Page using an admin account and retry.
Facebook Page Appears but Posts Do Not Publish
When a Page is visible but posts fail, permissions or token validity is usually the issue.
Recommended Fix
Disconnect the Facebook Page in Social Planner → Settings → Social Accounts.
Reconnect the Page using a Facebook user with admin access.
Confirm permissions during the authorization prompt.
Retry publishing.
FAQ: Facebook Publishing Issues
What should I do if posts still fail after troubleshooting?
Double-check Facebook permissions, integration settings, and content compliance. If issues persist, contact Facebook Support for Page-specific restrictions.
How can I avoid Facebook publishing issues in the future?
Regularly refresh integrations, maintain admin access, keep security settings updated, and follow Facebook publishing guidelines.
Why do some Facebook Pages not appear when connecting?
The Facebook user lacks admin-level Page access or permissions have not refreshed. Log out, log back in, and reconnect.
What causes invalid URL errors?
The URL may be inaccessible, blocked, or temporarily unavailable. Verify the link and retry posting later.
Can Facebook policy changes affect publishing?
Yes. Facebook updates policies regularly, which can impact content eligibility and permissions.