Requirements Before You Start
You must complete both requirements before a Facebook Group can be connected.
Requirement 1: Admin Access to the Facebook Group
You must be an Admin of the Facebook Group
Moderator access is not sufficient
The Admin role must be assigned to the Facebook Page or Business account, not a personal profile
Requirement 2: LeadConnector App Added to the Group
The LeadConnector app must be added to the Facebook Group
Without this app, Facebook will block posting through Social Planner
Personal Facebook profiles cannot be connected due to Facebook API limitations
Step 1: Gain Admin Access to the Facebook Group
Option A: Ask an Existing Admin
Ask an existing group admin to open the group member list
Locate your Facebook Page
Select Add as admin
Option B: Accept an Admin Invitation
Switch to the Facebook Page that was invited
Accept the admin invitation
Confirm Group Access
From your Facebook Page:
Click More
Select Groups
Confirm the group appears in the list
This confirms the Page can post as an admin.
Step 2: Add the LeadConnector App to the Facebook Group
From Facebook, click Groups
Select the Facebook Group
Open Group settings
Add the App
Scroll to Apps
Click the pencil (edit) icon
Select Add Apps
Search for LeadConnector
Add the app to the group
Step 3: Connect the Facebook Group in Social Planner
Go to Marketing → Social Planner
Click the Settings (gear) icon
Select Connect a new Facebook Page and Group
Approve permissions for LeadConnector if prompted
Select the Facebook Group(s) to connect
Complete the connection flow
What You Can Do After Connecting
Once connected, you can:
Create and schedule posts for the Facebook Group
Publish posts immediately or on a schedule
Manage connected accounts from Social Planner settings
Disconnect or reconnect the Group at any time
Common Issues and Fixes
Facebook Group does not appear during connection
The Page is not an Admin of the group
LeadConnector is not added to the group
Permissions were skipped during Facebook authorization
Posts fail with permission or token errors
Reconnect the Facebook account in Social Planner settings
Confirm the Page still has Admin access
Confirm LeadConnector is still added to the group
Group connection worked previously, but stopped
Facebook permissions expired
Facebook API changes required reauthorization
Reconnect the account from Social Planner Settings
FAQ
What can I do with Social Planner?
Social Planner lets you manage and publish posts across Facebook Groups, Facebook Pages, Instagram, and Google Business Profile from one place.
Can I connect a personal Facebook profile?
No. Facebook API rules only allow Pages and Groups to be connected, not personal profiles.
Why do I need Admin access?
Facebook requires Admin permissions to allow third-party tools to publish content to a Group.
What is LeadConnector, and why is it required?
LeadConnector is the Facebook Business app that authorizes Social Planner to publish posts. Without it, Facebook blocks posting.
Can I connect multiple Facebook Groups?
Yes. You can connect multiple Groups as long as the Page has Admin access to each one.
What happens if a Group post fails?
Open Social Planner → Planner, click the failed post, and review the error message. The most common cause is an expired token, which is fixed by reconnecting the account