Who This Is For / When to Use
This guide is for users who experience endless loading spinners, initialization screens, or login redirects that never complete inside the Kyrios application.
Why does the loader keep spinning without any progress?
A continuously spinning loader usually means the application cannot complete its initial data load due to cached data, blocked scripts, or temporary network interruptions. Refreshing the app forces Kyrios to request fresh data and often resolves the issue.
Steps to fix:
Look for the message “Click here to refresh” on the loading screen.
Click the refresh link if available.
If not available, manually refresh the page.
What should I do if custom CSS or JavaScript interferes with loading?
Custom CSS or JavaScript can override default Kyrios loader styles or block required scripts, preventing the app from completing initialization.
Steps to fix:
Review any recently added custom CSS or JavaScript.
Temporarily disable custom code.
Reload the page and check if loading completes.
If loading works after removal, reintroduce custom code incrementally to identify the conflict.
How do I manually clear site data if refresh does not work?
Manually clearing site data removes corrupted cache, storage, and cookies that can block the application from loading.
Steps to clear site data (Chrome):
Right-click the page and select Inspect.
Open the Application tab.
Select Storage and click Clear site data.
Refresh the page using Ctrl + F5 (Windows) or Cmd + R (Mac).
How do I clear cookies from the browser address bar?
Cookies blocked at the browser level can prevent login, verification, or redirects.
Steps to allow cookies:
Click the lock icon next to the site URL.
Select Cookies.
Remove blocked cookies or allow cookies for the site.
Refresh the page.
What does “Initializing” mean compared to “Loading fresh data”?
The Initializing state appears when Kyrios is starting or opening a new page, while Loading fresh data appears when updated information is being fetched after initialization.
Allow the loader to complete before navigating away, as interrupting this process can cause repeated loading loops.
Why can’t I log in after entering the verification code?
When login verification does not redirect, cookies are usually blocked for the Kyrios domain, preventing authentication from completing.
Steps to fix:
Look for the blocked cookies icon in the browser toolbar.
Select Always allow cookies for this site.
Click Done and refresh the page.
Can browser extensions cause loading issues?
Browser extensions such as ad blockers, privacy tools, or script blockers can stop Kyrios scripts from loading, causing the app to hang.
How to test:
Open an Incognito or Private window.
Log into Kyrios.
If the app loads correctly, an extension is likely causing the issue.
Disable extensions one by one or whitelist the Kyrios domain.
What should I do if loading issues persist?
If the issue continues after clearing data and disabling extensions, the problem may be network-related or server-side.
Next steps:
Test Kyrios on a different device or network.
Check your internet connection stability.
Contact support with details of the issue and steps already attempted.