Who This Is For / When to Use
This article is for Kyrios users who see a loading spinner, blank screen, or unresponsive page when accessing funnels, workflows, settings, or other areas of the platform.
Why Pages Sometimes Don’t Load
Pages usually fail to load due to corrupted cache, stored cookies, browser experiments, extensions, or outdated site data.
Clearing site data forces the browser to fetch a clean, up-to-date version of the page.
Fix Page Loading Issues in Google Chrome
Step 1: Clear Site Data Using Developer Tools
Clearing site data removes cached files, storage, and service workers tied to the page.
Steps:
Right-click anywhere on the page.
Select Inspect.
Click the Application tab (use >> if hidden).
Select Storage from the left menu.
Click Clear site data.
Step 2: Remove Cookies for the Page
Removing cookies clears saved sessions and site-specific data.
Steps:
Click the lock icon next to the page URL.
Select Cookies.
Select the site domain.
Click Remove.
Step 3: Perform a Hard Refresh
A hard refresh reloads all files directly from the server.
Windows: Ctrl + F5
Mac: Command + R
Step 4: Reset Chrome Flags
Resetting Chrome experiments removes unstable or incompatible browser features.
Steps:
Enter
chrome://flags/in the address bar.Click Reset all.
Restart Chrome.
Perform another hard refresh.
Fix Page Loading Issues in Safari (macOS)
Step 1: Enable the Develop Menu
The Develop menu is required to fully clear Safari cache.
Steps:
Click Safari in the top menu.
Select Preferences.
Open the Advanced tab.
Enable Show Develop menu in menu bar.
Step 2: Empty Safari Cache
Emptying cache removes stored website files.
Steps:
Click Develop in the menu bar.
Select Empty Caches.
Refresh the page.
Additional Troubleshooting Steps
If the page still does not load:
Disable all browser extensions and retry
Open the page in a Private/Incognito window
Restart the browser and computer
Try a different network or wired connection
Frequently Asked Questions
How do I know if a browser extension is causing the issue?
Disable all extensions and reload the page. If the page loads, re-enable extensions one at a time to identify the cause.
What is a hard refresh?
A hard refresh bypasses cached files and forces the browser to load the latest version from the server.
Will clearing cookies log me out?
Yes. Cookies store login sessions, so clearing them may require signing in again.
How often should cache and cookies be cleared?
Only when troubleshooting loading issues or display problems. Routine clearing is not required.
Does internet speed affect page loading?
Yes. Slow or unstable connections can cause pages to stall. If clearing cache doesn’t help, test on another network.