Who This Is For / When to Use
This article is for Kyrios users who are experiencing issues such as pages not loading correctly, changes not appearing, buttons not responding, or integrations behaving unexpectedly.
Why Clearing Your Browser Cache Helps
Browser cache stores temporary files such as images, scripts, and site data to improve load speed.
When cache becomes outdated or corrupted, it can cause:
Pages to display old information
Buttons or forms to stop working
Pages to appear stuck in a loading loop
Clearing cache forces the browser to load the most recent version of a website.
How to Clear Cache in Google Chrome
Clearing cache in Chrome removes temporary files without deleting your Google account.
Steps:
Open Chrome.
Click the three dots in the top-right corner.
Select Delete browsing data.
Choose a Time range (Last hour or All time).
Select the data you want to remove.
Click Delete data.
Refresh the page.
Note: For best results, close and reopen Chrome after clearing cache.
How to Clear Cache in Safari (macOS)
Safari stores cache and cookies under Website Data settings.
Steps:
Open Safari.
Click Safari in the top menu.
Select Settings.
Open the Privacy tab.
Click Manage Website Data.
Select one or more websites, or click Remove All.
Click Done.
Note: Removing website data may log you out of websites or reset site preferences.
How to Clear Cache in Mozilla Firefox
Firefox allows clearing only cached files without removing other site data.
Steps:
Open Firefox.
Click the menu button and select Settings.
Go to Privacy & Security.
In Cookies and Site Data, click Clear Data.
Set When to Everything.
Ensure only Temporary cached files and pages is checked.
Click Clear.
Close the settings tab when finished.
What to Do After Clearing Cache
After clearing cache:
Reload the affected Kyrios page
Log back in if prompted
Re-test the action that was failing
If issues persist, try:
Opening the page in an Incognito/Private window
Restarting the browser
Restarting the computer
Frequently Asked Questions
What changes should I expect after clearing cache?
You may be logged out of some websites, and pages may load slightly slower at first while content is re-downloaded.
How often should cache be cleared?
Clear cache when troubleshooting issues such as broken layouts, missing updates, or loading problems. Routine clearing is not required.
Is clearing cache the same in all browsers?
The concept is the same, but menu names and steps differ between Chrome, Safari, and Firefox.
Should I close my browser after clearing cache?
Yes. Closing and reopening the browser ensures all cached data is fully cleared.
When is the best time to clear cache?
Clear cache when a page shows outdated information, images fail to load, or a page appears stuck or unresponsive.