Who This Is For / When to Use
This article is for Kyrios users who cannot log in, are not receiving security codes, experience page loading or redirect issues, or see server-related errors during login.
Unable to Log In at This Time
Login attempts may fail if internet providers or security tools block authentication requests.
How to Fix
If using one of the following ISPs or security services, temporarily disable their protection features:
Verizon Fios (disable security from Verizon account settings)
CenturyLink (disable Secure Wi-Fi)
McAfee (turn off Web Protection)
Xfinity (review and disable advanced security)
Spectrum (disable Security Shield)
Disabling these features temporarily is safe when accessing secure websites.
If Using a Different ISP
Right-click the page and select Inspect.
Open the Network tab.
Attempt to log in again.
Record a Loom video showing the request and response.
Send the video to Kyrios Support for investigation.
Unable to Send the Security Code
Security codes may fail if contact details or email delivery settings are incorrect.
How to Fix
Contact the account admin to confirm your phone number is added for 2FA.
If you are the only admin, contact Kyrios Support to update the phone number.
Check your email spam folder for "Login Security Code".
If using SMTP or a third-party email service, confirm it is properly configured.
Example Resolution
Create a new user with the correct email address.
Verify the email address.
Confirm receipt of the OTP.
Log in successfully using the updated account.
User Does Not Exist in This Account
This error appears when logging in through a custom domain where the user is not associated with that account.
How to Fix
Confirm the user is added to the correct Kyrios account.
Verify the login domain matches the account where the user exists.
Ask an admin to re-add the user if needed.
Page Not Redirecting or Stuck During Login
Login pages may fail to redirect due to blocked cookies, VPNs, or certificate issues.
How to Fix
Enable cookies in your browser.
Disable VPNs or web protection tools temporarily.
Click the lock icon next to the URL.
Confirm the connection is secure and the certificate is valid.
Web Server Is Returning an Unknown Error
How to Fix in Chrome
Right-click the page and select Inspect.
Open Application → Storage.
Click Clear site data.
Refresh the page and log in again.
How to Fix in Safari
Open Safari → Settings → Advanced.
Enable Show features for web developers.
Right-click the page and choose Inspect Element.
Open Storage and delete site data.
Refresh and retry login.
How to Clear Site Data (Quick Reference)
Chrome
Inspect page → Application → Storage → Clear site data → Refresh
Safari
Enable Developer menu → Inspect → Storage → Delete site data → Refresh
Frequently Asked Questions
What should I do if I still can’t log in?
Contact Kyrios Support with error details or a Loom video showing the issue.
Why am I not receiving the security code?
Ensure your phone number and email are correct and that SMTP is configured properly.
How can I tell if my ISP is causing the issue?
If login works after disabling ISP security features, the ISP is likely blocking requests.
Why is the page stuck and not redirecting?
Cookies, VPNs, or invalid certificates commonly cause redirect failures.
Can I use SMTP or third-party email providers for security codes?
Yes. SMTP must be correctly configured or the system cannot send login security codes.