Who This Is For / When to Use
This article is for users configuring Kyrios workflows who experience issues with actions not firing, contacts not re-entering, messages stopping unexpectedly, or timing-related behavior.
Workflow actions are not triggering at the expected time
Workflow actions do not trigger as expected when the Time Window is restricting execution outside the defined schedule.
How to fix:
Open the workflow and click Settings.
Locate the Time Window section.
Confirm whether Specific Time or Any Time is selected.
If using Specific Time, ensure the action timing falls within the allowed window.
Save the workflow.
Workflow is not respecting the contact’s time zone
Timing mismatches occur when workflows are set to use the Account Timezone instead of the Contact Timezone.
How to fix:
Open the workflow and go to Settings.
Scroll to the Communication section.
Set Timezone to Contact Timezone if actions should follow each contact’s local time.
Ensure contacts have a valid timezone on their record.
Save the workflow.
Workflow does not stop after a contact replies
Workflows continue running when Stop on response is disabled or the reply channel does not qualify as a stop trigger.
How to fix:
Open the workflow and click Settings.
Under the Contact section, enable Stop on response.
Verify the contact replies through a supported channel such as SMS, Email, or Messenger.
Save the workflow.
Automated workflow messages appear as unread
Messages remain unread when the Mark as read setting is disabled.
How to fix:
Open the workflow and navigate to Settings.
Scroll to the Conversations section.
Enable Mark as read.
Save the workflow.
Contacts cannot re-enter a workflow after completion
Re-enrollment fails when Allow re-entry is disabled or the contact is still active in the workflow.
How to fix:
Open the workflow and click Settings.
Enable Allow re-entry under the Contact section.
Confirm the contact has completed or been removed from the workflow.
Save the workflow.
Workflow does not start when the contact is already enrolled
Contacts cannot re-enter a workflow if they are still marked as active and re-entry is not enabled.
How to fix:
Check if the contact is currently active in the workflow.
Manually remove the contact if needed.
Enable Allow re-entry if repeated enrollment is required.
Save changes.
Contacts stop receiving messages after the first step
Message delivery stops when Wait Steps are misconfigured or when multiple opportunities create conflicting executions.
How to fix:
Review all Wait Steps to confirm timing is appropriate.
Open Workflow Settings.
Verify whether Allow multiple opportunities is enabled.
Adjust settings based on whether contacts can have multiple active opportunities.
Save the workflow.
Running multiple workflows on the same contact
Kyrios workflows allow one active execution per contact unless re-entry or opportunity-based execution is enabled.
How to manage:
Enable Allow re-entry when repeated execution is required.
Use Allow multiple opportunities for opportunity-based workflows.
Avoid overlapping workflows with identical triggers.
Workflow still not working after checking settings
Persistent issues usually result from conflicting workflows, invalid contact data, or unpublished changes.
Final checks:
Confirm the workflow is Published.
Review Enrollment History and Execution Logs.
Ensure contacts meet trigger conditions.
Check for conflicting workflows using the same triggers.