Who This Is For / When to Use
This guide is for Kyrios users who are connecting external review platforms (such as Google, Yelp, Amazon, or Trustpilot) and are unable to fetch reviews, see connection errors, or confirm integration status.
Use this guide when:
A review platform does not appear in Integrations
Reviews are not importing after integration
An error such as “URL Not Recognized” appears
Reviews are not visible in the Reputation dashboard
Where Review Platform Integrations Are Managed
All review platform connections are managed from the Integrations section in Kyrios.
Path:
Reputation → Settings → Integrations
This area lists all supported platforms and shows their connection status.
Why a Review Platform Is Missing From the List
If a review platform does not appear in the Integrations list, it is not currently supported for direct integration.
How to Fix
Go to Reputation → Settings → Integrations
Review the available platforms
Use Custom Links if the platform is not listed
Contact Kyrios support to request future platform support
How to Integrate a Review Platform Using a Page URL
Most platforms require the public URL of your business’s review page to fetch reviews.
Steps:
Click Integrate on the desired platform
Paste the full review page URL
Click Integrate
Wait for reviews to begin fetching
Why Reviews Are Not Fetching After Integration
If reviews do not appear after adding the platform URL, the issue is usually related to an incorrect link or permissions.
How to Fix
Confirm the URL points directly to the business review page
(not a homepage or search result)Ensure the page is publicly accessible
Refresh the page and wait a few minutes
Retry fetching reviews
What “URL Not Recognized” Means
The “URL Not Recognized” error occurs when the link does not match the expected format for the selected platform.
How to Fix
Copy the exact business review page URL
Ensure the URL includes the platform’s required structure
(for example:https://www.yelp.com/biz/your-business-name)Paste the full URL and retry integration
Try a different browser if the issue persists
How to Confirm a Platform Is Successfully Connected
A connected platform will show an active or connected state and begin importing reviews automatically.
How to Verify
Go to Reputation → Settings → Integrations
Confirm the platform shows as connected or fetching
Navigate to Reputation → Overview
Check for incoming reviews
Where Imported Reviews Appear
All fetched reviews are displayed in the Reputation dashboard for centralized monitoring and response.
Path:
Reputation → Overview
From here, reviews can be filtered by platform, date range, and sentiment.
Can Multiple Review Platforms Be Integrated at the Same Time
Multiple review platforms can be integrated simultaneously without conflict.
How It Works
Each platform is connected individually
All reviews are aggregated into one dashboard
Filters allow platform-specific review management
If reviews from one platform are missing, re-check that platform’s integration status.
Common Issues and Fixes
Issue: Platform shows connected but no reviews appear
Fix:
Wait several minutes, refresh the dashboard, and confirm the review page is public.
Issue: Reviews fetch once but stop updating
Fix:
Re-open the integration and re-submit the review page URL.
Issue: Platform requires login to view reviews
Fix:
Only public review pages can be fetched. Ensure reviews are visible without login.