Review requests are sent through messaging. Kyrios uses workflows to send those messages automatically so you don’t have to ask every time.
Why this matters
Most businesses rely on moments like:
“Hey, can you leave us a review?”
“I’ll send that later”
And then… nothing happens.
The timing is missed. The request feels awkward. The opportunity disappears.
Messaging fixes that. It sends the request at the right time, without you needing to think about it.
How review requests are sent
Review requests are part of your workflows. When a trigger happens, the system sends a message.
Examples:
A job is completed
An invoice is marked paid
A deal is marked won
That triggers:
an email
an SMS (if set up)
The customer receives a review request automatically.
What messages look like
Review requests are typically:
short
direct
easy to act on
They include:
a message
a link to leave a review
The goal is simple: make it easy for the customer to respond
Where this is already set up
If you activated your Review System:
messaging is already built into the workflows
timing is already handled
messages are already written
You are not creating this from scratch. You are using what is already in place.
Where messages are sent
Messages are sent through:
Email
SMS
Both are tracked inside Kyrios.
You can see all activity in:
Conversations
Contact records
Important note about SMS
Email works immediately. SMS requires setup.
To send SMS:
A phone number must be connected
Federal A2P registration must be approved
Until that is complete:
SMS messages will not send
Email will still work
This is expected.
Timing matters
Review requests work best when they are sent:
right after a completed service
right after a positive interaction
That’s why workflows trigger them automatically. You don’t have to guess the timing.
What happens next
Once messaging is active:
Customers receive review requests consistently
More customers leave feedback
Your online reputation grows over time
This becomes part of your normal process. Not something extra.
Where to look
To monitor review messaging:
check Conversations
open a Contact record
review message history
You can also check:
workflow execution logs
delivery status
Helpful resources
Keep this tight and relevant:
What to ignore for now
You do not need:
complex messaging campaigns
advanced templates
A/B testing
AI-generated responses
Right now, you just need consistent review requests being sent.
Important note
You don’t need to manually ask every customer for a review.
That’s the point. Set it up once. Let the system handle the ask.
Think about how many reviews you could have had if every happy customer was asked. Now imagine that happening automatically.
That’s what this does.
So you go from: “I need to ask for reviews”
to: “Reviews are being requested automatically”
That’s how reputation starts compounding.