Who This Is For / When to Use
You offer services delivered by specific team members.
You need to control staff availability, pricing, or booking limits.
You want customers to book the correct staff automatically.
What Staff Configuration Controls
Staff configuration determines:
Which services a staff member can be booked for
When that staff member is available
How pricing, limits, and booking links behave
Important Rule:
A staff member cannot appear in the booking flow unless:
At least one service is assigned, and
Availability is configured
Step 1: Access the Staff Panel
All staff management starts in the Staff panel.
Steps
Go to Calendars
Open Calendar Settings
Select Services
Click Staff
From this panel, you can:
View staff details (name, email, role)
Search and sort staff
Add or edit staff
Copy direct booking links for individual staff
Setting Up Staff Profiles
Each staff profile controls how the staff member appears to customers and how bookings are scheduled.
Basic Information
Profile picture (shown on booking pages)
First and last name (required)
Email address (required and unique)
Phone number (optional)
Timezone (used for availability)
Custom booking URL
Default availability (baseline schedule)
Understanding Default Availability
Default availability is the baseline schedule applied whenever a staff member is assigned to a service.
Why It Matters
A staff member is not bookable without availability
Default availability applies automatically to all assigned services
You can override it later with:
Weekly Working Hours (recurring)
Date-Specific Hours (one-time changes)
Example:
If a staff member is set to Mon–Fri, 9:00 AM–5:00 PM, those hours apply to every service unless overridden.
Managing Staff and Advanced Settings
To modify a staff member:
Open the Staff panel
Click the pencil icon next to the staff member
This opens advanced configuration options.
Image to add in this section (PDF image #2):
Assigning Services to Staff (Required)
Staff members must have services assigned to appear in booking.
Assign Services Tab
Select which services the staff member provides
Enable Custom Pricing per staff member
Set Booking Caps (daily, weekly, monthly)
Critical Rule:
If no services are assigned, the staff member will not appear in the booking flow.
Weekly Working Hours
Weekly Working Hours define recurring schedules and allow split shifts.
What You Can Do
Select active workdays
Create multiple time slots per day
Assign services to specific time blocks
Assign locations per time block
Create breaks by leaving gaps
Example:
9:00 AM–1:00 PM and 2:00 PM–6:00 PM creates a midday break.
Custom Date Overrides
Use Custom Date Overrides for one-time changes.
Use Cases
Holidays
Special events
One-day schedule changes
Temporary unavailability
Capabilities
Mark staff available or unavailable
Create custom shifts
Apply changes to specific services or locations
Pro Tips for Efficient Scheduling
End shifts early if cleanup time is required
Assign correct locations to time blocks for multi-location operations
Encourage staff to share their custom booking URLs for direct booking
FAQ
How do I make a staff member appear in booking options?
Assign at least one service to the staff member and configure availability (default or weekly hours).
Where do I add or edit staff members?
Go to Calendars → Calendar Settings → Services → Staff, then add a new staff member or click the pencil icon to edit one.
What is the difference between Default Availability and Weekly Working Hours?
Default Availability is the baseline schedule. Weekly Working Hours allow detailed control, such as split shifts, locations, and service-specific scheduling.
Can I set different prices for the same service based on staff?
Yes. Use Custom Pricing in the Assign Services tab to override standard service pricing.
How do I handle one-time schedule changes?
Use Custom Date Overrides to mark staff available or unavailable on specific dates without affecting recurring schedules.
Can I create split shifts for the same day?
Yes. Weekly Working Hours allow multiple time slots per day.