Who This Is For / When to Use
Use a Service Calendar if you:
Offer bookable services (e.g. salon, spa, consulting, repairs)
Need staff-linked availability
Want to collect payments or guest details during booking
Plan to use a Service Menu to display multiple services under one link
Step 1: Create a New Service Calendar
Go to Calendars.
Click Create Calendar.
Select Service Booking.
Required Fields
Service Name
Description (optional but recommended)
Assigned Staff
Service Duration
Custom URL / Slug
Click Confirm to create the calendar.
Step 2: Configure Service Details
Service Logo
Upload a logo for this service. This logo appears on the booking widget and calendar list.
You can upload:
From your device
From Media Storage
Note: The service logo is different from the Service Cover Image used in Service Menus.
Group Assignment (Optional)
Assign the service to a group if it will be shown inside a Service Menu.
Example:
Group: Salon & Spa
Services: Haircut, Blowout, Coloring
Appointment Invite Title
Customize the calendar event title shown in Google, Outlook, and Apple Calendar.
Event Color
Select an event color. This syncs to Google Calendar.
Step 3: Configure Meeting Locations
Each assigned staff member can have one or more meeting locations.
Available options:
Phone
Address
Custom
Google Meet
Zoom
Ask the booker
When Ask the booker is enabled, the booking widget displays an Elsewhere option.
Multiple Meeting Locations with Custom Forms
In Calendar Settings, integrate custom forms to collect additional information from bookers. Available for Event and Round Robin / Service Calendars with one team member, and works with the Neo widget.
Step 4: Set Availability
Weekly Working Hours
Set recurring weekly availability.
Date-Specific Hours
Override availability for specific dates only.
Booking Widget – Open First Available Date
To open directly on the first available date:
Configure Date-Specific Hours
Do not set Weekly Working Hours
Step 5: Availability Rules and Buffers
Configure:
Service Duration (max 12 hours)
Service Interval (any custom interval)
Post Buffer Time
Minimum Scheduling Notice
Date Range
Step 6: Use Look Busy (Optional)
The Look Busy feature hides a percentage of available slots to create urgency.
Applies to:
Event calendars
Round Robin calendars
Collective calendars
Service calendars
Does not apply to:
Class bookings
Service Menus
Step 7: Configure Forms
Form Selection
Choose:
Default form
Custom form
Custom forms apply only to direct Service Calendar bookings.
Consent Checkbox and Sticky Contacts
Enable:
Pre-populate fields
Consent checkbox text
Step 8: Guest Settings
Enable Add Guests to allow group bookings.
Options:
Name and email
Count only
Require guests for booking
Step 9: Configure Payments
Enable Payments
Turn on Accept Payments and set:
Amount
Currency
Description
Test or Live mode
Collect Payment for All Attendees
When guests are enabled, you can charge per attendee.
Step 10: Confirmation Page and Tracking
Configure:
Thank-you message or redirect URL
Facebook Pixel ID (optional)
Auto-confirm new appointments
Step 11: Notifications
Notification Types
Available notifications include:
Appointment Booked (Unconfirmed)
Appointment Booked (Confirmed)
Cancellation
Reschedule
Reminder
Follow-Up
Reminder Timing
Set when reminders are sent before the appointment.
Email Templates
Choose an existing template or create a new one.
In-App Notifications
Send internal notifications to selected users.
Step 12: Cancellation and Reschedule Policy
Control:
Whether rescheduling is allowed
Whether cancellation is allowed
When links expire
When the window expires, the booker sees a blocked message.
Step 13: Customizations
Service Cover Image
This image appears in Service Menus and widgets.
Widget Display Options
Control:
Button text
Calendar title
Calendar description
Calendar details
Staff Selection
Allow bookers to choose a staff member during booking.
Step 14: Rooms and Equipment
Associate rooms and equipment with the service calendar to prevent double bookings.
How to Edit a Service Appointment
Go to Appointments.
Click the three-dot menu.
Select Edit.
You can edit:
Services and add-ons
Staff
Location
Date and time
Time zone
Coupons
Paid Appointments
For paid appointments, only date and time can be changed. Duplicate the appointment to modify other details.
Rescheduled Appointments
Rescheduled appointments show:
A Rescheduled tag
Previous date and time for reference
Troubleshooting Calendar Availability
Use the Troubleshooting Tool
Go to Calendar Settings.
Open the three-dot menu.
Click Troubleshoot Calendar.
The tool explains unavailable slots, including:
BOOKED
SLOTMAX
BUFFER
USER
BLOCKED
Key Features of Service Calendars
Multi-service bookings
Staff-linked availability
Flexible intervals
Payments and guest support
Group and Service Menu integration
FAQ
Can I assign multiple staff members to one service?
Yes. Availability is calculated based on assigned staff members.
Can a Service Calendar have multiple durations?
No. Each Service Calendar has one fixed duration. Create separate calendars for different durations.
Can bookers choose a staff member?
Yes. Enable Staff Selection in Customizations.
Can I override availability for specific dates?
Yes. Use Date-Specific Hours.
Why are some time slots unavailable?
Use the Troubleshoot Calendar tool to see exact reasons.
Can I customize email and in-app notifications?
Yes. Notifications are configurable per calendar.
Who receives notifications by default?
Event calendars notify the account admin. Other calendars notify the assigned user.
Can I control cancellation and rescheduling?
Yes. You can define when links expire or disable them entirely.
Can I add images to services and add-ons?
Yes. Images can be added from Media Storage or uploads.
