Who This Is For / When to Use
Use Audit Logs if you are an Account Admin who needs to verify who made a change, when it happened, and what exactly was modified across contacts, calendars, payments, communications, or other system modules.
Note: Audit Logs are visible only to Account Admins. Account Users do not have access.
Accessing Audit Logs
Navigate to Settings.
Click Audit Logs.
The Audit Logs page displays a searchable list of all tracked activities from the last 60 days.
Understanding Audit Log Columns
Each log entry includes:
Name: The entity or record affected.
Module: The system area where the change occurred (for example, Contacts, Calendars, Payments).
Action: What happened (Created, Updated, Deleted, Restored).
Done By: The user or system that performed the action.
Date & Time: When the action occurred.
Filtering Audit Logs
Use filters at the top of the page to narrow results.
Document ID or Name
Search by document name or unique ID to find logs for a specific record.
Selected Users
Filter logs by staff members to see actions performed by a specific user.
Actions
Filter by action type:
Created
Updated
Deleted
Restored
Modules
Filter by module to track activity for specific features such as Contacts, Calendars, Payments, WhatsApp, or Company settings.
Date Range
Filter logs by time period. Audit Logs retain activity for the last 60 days.
Viewing Log Details
Locate a log entry.
Click the eye icon or three-dot menu.
Select View Details.
The details view shows:
Module
Document ID and name
Action performed
Date and time of change
User who made the change
Modified fields and values
Viewing Added or Updated Field Changes
For detailed data changes:
Open a log entry.
Review the Added / Updated Fields section.
Expand fields to compare original and new values.
This is useful for tracking exact field-level updates.
Tracking Calendar Changes
View All Calendar Changes
Set Module filter to Calendars.
Review all calendar-related updates.
Track a Specific Calendar
Open Calendar Settings and copy the Calendar ID.
Go to Settings > Audit Logs.
Paste the Calendar ID into the Document ID search.
Tracking Refund Activity
Audit Logs capture both successful and failed refund actions.
You can view:
Full or partial refunds
Refund status
Notes
User who processed the refund
Go to Settings > Audit Logs.
Set Module to Payment.
WhatsApp Audit Logs
Use Audit Logs to track WhatsApp-related actions such as:
Phone number changes
Template updates
Flow modifications
Filter by Module: WhatsApp to view related activity.
Funnels, Websites, Webinars, and Stores
Audit Logs capture edits and updates for:
Funnels
Websites and pages
Webinars
E-commerce stores
Use the Module filter to review activity for each asset type.
Opportunities and Pipelines
Admins can restore deleted pipelines directly from Audit Logs, including:
Pipeline structure
Associated stages
Related opportunities
Filter by Module: Opportunities or Pipelines to locate deleted records.
Device and Login Tracking
Audit Logs include device-level login details:
Device name
IP address
Browser information
This improves security monitoring and accountability.
Common Issues and Fixes
No audit logs found
Adjust filters or expand the date range.
Confirm activity occurred within the last 60 days.
Cannot access Audit Logs
Verify you are logged in as an Account Admin.
User no longer exists
Deleted users still appear in logs for the 60-day retention period.
FAQs
Who can access Audit Logs?
Only Account Admins can access Audit Logs.
How far back do Audit Logs go?
Audit Logs retain activity for the last 60 days.
Can I track changes for a specific contact or opportunity?
Yes. Use the Contact or Opportunity ID in the Document ID search.
Do deleted users disappear from Audit Logs?
No. Historical actions remain visible for accountability.