Who This Is For / When to Use
Use this trigger if you want to:
Capture leads from Facebook post comments
Automatically reply to comments or send DMs
Filter comments by post, keyword, or match type
Use AI to generate automated replies
Prerequisites
A Facebook Page connected to your Kyrios account
Facebook & Instagram integration enabled
Connect a Facebook Account
Go to Settings (bottom-left navigation).
Open Integrations.
Locate Facebook & Instagram.
Click Connect and complete the authorization flow.
Step-by-Step: Create a Facebook Comment Workflow
Step 1: Create a New Workflow
Go to Automation > Workflows.
Click + Create Workflow.
Select Start from Scratch.
Step 2: Add the Trigger
Click Add Trigger.
Select Facebook – Comment(s) on a Post.
Keep or rename the trigger if needed.
Step 3: Configure Trigger Filters
Filters control which comments trigger the workflow.
Select Facebook Page
Use Page Is to select the connected Facebook Page.
Choose Post Type
You can target comments from Published posts or a Custom post.
Option A: Published Post
Set Post Type is → Published Post.
Select the post from the list.
Use View on Facebook to verify the post.
Option B: Custom Post (URL or ID)
Set Post Type is → Custom.
Add the Post is filter.
Paste the Facebook Post URL or Post ID.
Use View on Facebook to confirm the post.
Filter Comment Content
Control which comments activate the workflow.
Available options:
Contains Phrase – triggers if the comment includes the keyword
Exact Match – triggers only if the comment exactly matches the text
Track First-Level Comments Only (Optional)
Enable Track First Level Comments Only to ignore replies on comments.
Disable it to include nested replies.
This option does not work for Facebook Groups.
Step 4: Save the Trigger
Click Save Trigger once all filters are configured.
Step 5: Respond to Comments Using Facebook Interactive Messenger
Add Messenger Action
Click + Add Action.
Select Facebook Interactive Messenger.
Choose Reply Type
You can select:
Comment Reply – replies publicly on the post
Reply to comment via DM – sends a private message
Customize Message Content
Write your reply message
Use merge fields like
{{contact.first_name}}Attach files if needed
Add Buttons (Optional)
Add up to three buttons for user interaction
Buttons can trigger next workflow steps
Step 6: Use AI to Reply to Facebook Comments Automatically
Add AI Action
Add the GPT powered by OpenAI action.
Write a prompt using the comment body variable.
Example prompt:
Generate a helpful reply based on this Facebook comment: {{fb_comment_on_post.fb.body}}
Send AI Response as Comment Reply
Use the AI output variable (example:
{{chatgpt.3.response}}) in your comment reply actionOptionally enable Like Comments for Facebook posts
Finalize and Test
Save the workflow.
Use Test Workflow to validate trigger and responses.
Publish once verified.
Common Issues and Fixes
Trigger not firing
Ensure the correct Facebook Page and Post are selected.
DM not delivered
DM replies require the user to have interacted with your Page within Facebook’s allowed window.
Comments not detected
Check keyword spelling and whether nested comments are excluded.