Who This Is For / When to Use
Use this action if you want to:
Automatically reply to Facebook or Instagram comments via DM
Continue conversations in Facebook or Instagram DMs
Send interactive messages with buttons, quick replies, or files from a workflow
Prerequisites
A Facebook Page (and Instagram account, if applicable)
Facebook & Instagram integration connected in Kyrios
A published workflow trigger related to Facebook or Instagram activity
Step 1: Connect Facebook and Instagram to Kyrios
Go to Settings
Select Integrations
Locate Facebook & Instagram
Click Connect and authenticate your account
Step 2: Create or Open a Workflow
Go to Automations
Click Create Workflow (or open an existing one)
Select a trigger such as:
Facebook Comment on Post
Customer Replied
Ensure the “Page is” filter is added first in the trigger
This prevents dependent filters from being removed.
Step 3: Add the Facebook Interactive Messenger Action
In the workflow canvas, click + Add Action
Select Communications
Choose Facebook Interactive Messenger
Step 4: Configure the Reply Type
Under Reply Type, select one option:
Reply to DM
Sends a message to contacts who have already messaged your Facebook Page.Reply to comment via DM
Sends a DM to users who commented on your Facebook or Instagram post.
Step 5: (Optional) Select a Message Template
Use Templates if you want to reuse a saved message
Or leave blank to write a custom message
Step 6: Write the Message and Add Attachments
Enter your message content
(Optional) Click Add attachment to upload a file or image
Supported together in Facebook Messenger:
Text
Attachments
Buttons
Quick Replies
Step 7: Add Buttons (Optional)
You can add up to 3 buttons per message.
Button actions include:
Open Website
Call Number (final action — no steps can follow)
Perform Actions (continue the workflow)
Step 8: Add Quick Replies (Optional)
Add up to 13 quick replies
Each quick reply allows 20 characters maximum
Quick replies let contacts respond with one tap
Step 9: Set the Wait Time
Set the Wait time for default next step (minutes)
If no button or reply is selected, the contact moves to Default Timeout
Default wait time: 10 seconds
This value is editable
Step 10: Save and Publish the Workflow
Click Save Action
Toggle the workflow from Draft to Publish
Platform-Specific Behavior
Facebook Interactive Messenger:
Buttons, quick replies, and attachments can be used together.Instagram Interactive Messenger:
You can use either buttons or quick replies, not both in the same message.Quick replies cannot be added if attachments are included in Instagram messages.
Common Issues and Fixes
Message Not Delivered
Ensure the contact interacted within the allowed timeframe.
For Reply to comment via DM, messages may fail after 7 days.
Workflow Stops After a Button
The Call Number button is final and cannot be followed by additional actions.
Filters Missing in Trigger
Always add “Page is” as the first trigger filter.