Who This Is For / When to Use
Use this article if you are:
An agency or consultant managing ads for clients
Connecting a client’s Facebook (Meta) ad account to Kyrios
Requesting access to a client-owned Business Manager or ad account
Unable to see a client’s ad account when connecting Facebook in Kyrios
This process must be completed before the ad account can be selected in Kyrios.
What a Facebook Sub-Account Means
A Facebook “sub-account” typically refers to:
A client-owned Ad Account
Managed under the client’s Meta Business Manager
You do not take ownership of the client’s assets. You are requesting permission-based access.
Step 1: Create or Access Your Business Manager
If you do not already have one:
Create a Business Manager account
Your Business Manager is the container that connects people, ad accounts, Pages, and partners.
Step 2: Add the Client as a Partner or Person
To collaborate securely, the client must grant you access.
Option A: Client Adds You (Recommended)
Ask the client to:
Open Business Settings in their Business Manager
Go to People or Partners
Add your Business Manager ID or Facebook email
Assign the appropriate role
This is the fastest and cleanest method.
Option B: You Request Access
If requesting access yourself:
Open Business Settings in your Business Manager
Go to People
Click Invite People
Enter the client’s Facebook email address
Assign the appropriate role (Admin or Advertiser)
The client must approve this request.
Step 3: Request Access to the Ad Account
Once access to the client’s Business Manager is approved:
Open Business Settings
Select Ad Accounts
Click Add
Choose Request Access
Select the client’s ad account
Request Advertiser or Admin access
The client must approve this request before the account becomes usable.
Step 4: Client Confirms Access
The client will receive a notification in Meta Business Manager.
After approval:
The ad account will appear in your Business Manager
Permissions will be active immediately
Step 5: Connect the Ad Account in Kyrios
After Meta access is complete:
Go to Connect Platforms in Kyrios
Open Facebook (Meta)
Reconnect or refresh the connection
Select the newly connected ad account
If the ad account does not appear, refresh permissions.
Common Issues and Fixes
Ad Account Not Visible in Kyrios
Confirm the client approved the ad account request
Verify the ad account is under the correct Business Manager
Reconnect Facebook in Connect Platforms
Permission Errors
Ensure you have Advertiser or Admin access
Analyst or limited roles will not work for ad management
Client Owns Multiple Ad Accounts
Confirm the correct ad account ID
Remove unused or legacy accounts from selection if needed