What Happens When an Account Is Paused
When an account is paused:
Platform access is disabled.
Account data, settings, and configurations are preserved.
The plan can be reactivated, changed, or canceled.
Preserved work is restored when the account is reactivated.
Pausing does not permanently delete the account.
What Is Preserved During the Pause
Kyrios preserves core business assets so the account can resume work after reactivation.
CRM Assets
The following CRM assets are preserved:
Contacts
Conversations
Custom Objects
Tasks
Opportunities
Companies
Users
Funnels
All funnel configurations and settings are preserved. Any live published funnel pages are moved to Draft status during the pause period.
Automations
All workflows and automations are preserved. Any live or published automations are moved to Draft status during the pause period.
Calendars
All calendar configurations and settings are preserved. Booking links are moved to Draft status during the pause period.
Client Portal and Products
Client Portal configurations and settings are preserved. Client access is blocked while the account is paused.
Email Builder
Email assets and templates are preserved. Any scheduled email campaigns are moved to Draft status during the pause period.
Media Storage
Uploaded media files are preserved. Preserved media may include:
Images
Videos
PDFs
Documents
Audio files
Other uploaded media assets
Payments and Commerce Assets
The following payment and commerce assets are preserved:
Subscriptions created directly with Kyrios checkouts
Transactions created or imported in Kyrios
Receipts associated with transactions
Products created or imported in Kyrios
Product prices and variants
Orders created or imported in Kyrios
Transactions associated with orders
Active and expired coupons
Gift card products
Gift card orders
Payment settings for receipts, taxes, subscriptions, and notifications
What Is Not Included in the Pause Plan
Some services and assets are not retained or may stop working while the account is paused.
Phone Numbers and A2P Registration
Phone numbers and A2P registrations are deleted 14 days after the account moves to paused status. After reactivation, phone numbers and A2P registration may need to be set up again.
Domains
Upcoming internal domain renewals fail while the account is paused. If a domain renewal fails, the domain expires.
Reactivating a Paused Account
When the account is reactivated, preserved data and configurations are restored. Some services may require setup again after reactivation, including phone numbers, A2P registration, domains, and canceled subscriptions.
FAQ
Can I access Kyrios while my account is paused?
No. Account users do not have active platform access during the pause period.
Is my data deleted when I pause my account?
Most core data is preserved, including CRM assets, funnels, workflows, calendars, media, products, orders, and payment records.
Are phone numbers preserved during the pause?
Phone numbers are deleted 14 days after the account moves to paused status.
Are A2P registrations preserved during the pause?
A2P registrations are deleted 14 days after the account moves to paused status.
Are workflows still active while the account is paused?
No. Live or published workflows are moved to Draft status during the pause period.
Are funnel pages still live while the account is paused?
No. Live published funnel pages are moved to Draft status during the pause period.
Can clients access the Client Portal while the account is paused?
No. Client Portal access is blocked during the pause period.
What happens when I reactivate my account?
Preserved data and configurations are restored so the account can continue from its saved state. Some services may need to be set up or resubscribed.
How can I pause my account?
Reach out to Kyrios support at [email protected] or call us at 205-736-8422 to pause your account.
Is there a fee for paused accounts?
Yes. Since paused accounts retain your data, pausing your account comes at a $30 per month data retention fee.