Who This Is For
This update is for businesses, agencies, and multi-location organizations that:
Manage Facebook reviews alongside Google reviews
Want AI-assisted review responses
Want to automate review engagement
Need page-level control over where review automation is applied
What's New
Reviews AI now supports Facebook review replies across both manual and automated workflows.
Users can:
Generate AI-powered reply suggestions for Facebook reviews
Manually review and edit AI-generated responses before publishing
Automatically respond to Facebook reviews using Reviews AI Agents
Select specific Facebook pages for automated responses
Use the same tone, language, and review conditions already available in Reviews AI
AI Reply for Facebook Reviews
You can now generate AI-powered reply suggestions for Facebook reviews directly from the Reviews page.
AI-generated responses can be:
Reviewed before sending
Edited manually
Published directly to Facebook
This helps businesses respond faster while maintaining full control over messaging.
How to Generate an AI Reply
Go to Reputation → Reviews
Locate a Facebook review
Click AI Reply
Review the generated response
Edit if needed
Send the reply
Automatic Facebook Review Responses
Reviews AI Agents can now automatically respond to Facebook reviews.
When an incoming Facebook review matches an AI Agent's configured rules, the response is published automatically without manual intervention.
This helps increase review response coverage while reducing manual workload.
Review Sources Supported for Auto Responses
When creating or editing a Reviews AI Agent, you can now choose where automated responses should be applied.
Supported review source options include:
All sources
All Google pages
All Facebook pages
Specific connected Google pages
Specific connected Facebook pages
This provides page-level control over review automation.
AI Agent Rules Supported for Facebook Reviews
Facebook review automation supports the same Reviews AI Agent settings available for Google reviews.
Supported configuration options include:
Review rating conditions
Review type selection
Tone selection
Language preference
Review source selection
Page-level source control
Available tones include:
Professional
Friendly
Empathetic
Optimistic
Solution Oriented
Playful
Grateful
Concise
Funny
Inquisitive
Suggestive Mode vs Auto Response Mode
Suggestive Mode
In Suggestive Mode, Reviews AI generates a draft response for a Facebook review.
The user:
Reviews the suggestion
Makes edits if needed
Publishes the response manually
Use this mode when you want AI assistance while maintaining approval control.
Auto Response Mode
In Auto Response Mode, Reviews AI Agents automatically publish responses to matching Facebook reviews.
The AI Agent uses:
Selected review conditions
Selected review sources
Selected Facebook pages
Chosen tone and language settings
Use this mode when you want fully automated review management.
Create a Facebook Review Auto-Response Agent
Create a New Agent
Go to Reputation → Settings → Reviews AI
Click Create Agent
Enter an Agent name
Select review conditions
Choose tone and language settings
Select review sources
Choose:
All Facebook Pages, or
Specific Facebook Pages
Save the Agent
Result
The Reviews AI Agent will automatically respond to matching Facebook reviews based on the configured rules.
Benefits
Facebook review support allows businesses to:
Respond to Facebook reviews faster
Increase review response coverage
Reduce manual review management effort
Maintain consistent brand voice across responses
Automate engagement for multiple locations
Control automation at the page level
Manage Google and Facebook review responses from one system
FAQ
Can Reviews AI reply to Facebook reviews automatically?
Yes. Reviews AI Agents can automatically respond to Facebook reviews when Auto Response Mode is enabled and the review matches the configured rules.
Can I manually review AI-generated Facebook replies before posting?
Yes. In Suggestive Mode, Reviews AI generates a reply draft that can be reviewed, edited, and manually published.
Can I choose specific Facebook pages for automation?
Yes. When configuring a Reviews AI Agent, you can choose specific connected Facebook pages or select All Facebook Pages.
Do Facebook review replies support tone selection?
Yes. Facebook review responses support the same tone options available in Reviews AI, including Professional, Friendly, Empathetic, Optimistic, Solution Oriented, and more.
Can the same AI Agent respond to Google and Facebook reviews?
Yes. You can configure an AI Agent to respond to Google reviews, Facebook reviews, or both, depending on the selected Review Source settings.
Does Facebook review automation support language preferences?
Yes. Reviews AI Agents support language selection and will generate responses using the configured language settings.