Who This Is For / When to Use
Users building workflows with media attachments
Teams reusing approved assets across campaigns
Businesses sending MMS, chat messages, or DMs with media
Accounts managing centralized media libraries
What This Feature Does
Media Storage is now integrated into supported workflow actions.
Attach files directly from Media Storage
Upload new files during workflow setup
Reuse existing assets across multiple workflows
Eliminate manual uploads and external links
Supported Workflow Actions
Media attachments are available in actions that support files.
SMS / MMS
Voicemail
Chat messages
Social messaging (e.g., Instagram DM)
Note: Email actions are not supported at launch.
How to Add Media to a Workflow Action
Open a workflow and select a supported action
Click Add attachments
Choose one of the following:
Upload from System
Choose from Media Storage
Select your file
Save the action
Attachment Selection Options
When adding media, you have two options:
Upload from System
Upload a new file from your device
Choose from Media Storage
Select an existing file from your library
Validation Rules for Attachments
All files are validated before being added.
File type must be supported by the action
File size must meet action limits
Invalid files will show an inline error
Attachments are only added after passing validation
Behavior When Copying Actions
Media attachments persist when duplicating actions.
Copied workflow actions retain attached files
No need to reselect or re-upload media
Ensures consistency across workflows
Use Case Example
A marketing team can attach the same product PDF from Media Storage across multiple Instagram DM workflow steps without re-uploading the file each time.
Common Issues and Fixes
Unable to attach a file
Check file type is supported
Ensure file size is within limits
Try re-uploading or selecting a different file
Media Storage option not visible
Confirm the selected action supports attachments
Ensure you are using a supported channel
File shows error after selection
The file may exceed size limits
The format may not be supported by that action
FAQ
Can I reuse the same file across multiple workflows?
Yes. Files stored in Media Storage can be reused across any supported workflow action.
Do I need to upload files every time?
No. You can select existing files from Media Storage without re-uploading.
Are all workflow actions supported?
No. Only actions that support media attachments allow this feature.
Does this support email attachments?
No. Email support is not available at launch but will be added in a future update.
What happens to attachments when duplicating a workflow step?
Attachments are automatically carried over when the action is copied.