Who This Is For / When to Use
This article is for account owners and administrators who want consistent service behavior without configuring each service individually.
What Global Settings Do
Global Settings apply default rules across all services in your account.
Using Global Settings allows you to:
Control booking behavior from one place
Ensure consistent customer experience
Scale services without reconfiguration
Reduce setup time for new services
Individual services can still override settings where applicable.
Where to Find Global Settings
Open Settings
Navigate to Calendars
Select Global Settings
All changes apply to all services unless overridden.
In-App Settings
In-App Settings control how services behave internally.
Available options include:
Calendar View Options: Choose the starting day of the calendar
Enable Multiple Locations: Manage bookings across multiple locations
Enable Resources: Prevent double booking of rooms or equipment
Enable Add-ons: Allow add-ons and upsells during booking
Booking Page Settings
Booking Page Settings control how customers interact with your booking page.
Booking Page Appearance
You can customize:
Company name and logo
Light or dark theme
Booking button label
Booking page language
Primary brand color
Booking Page Behavior
Additional booking controls include:
Allow Customers to Choose Staff
Hide “Any Available” Option
Allow Multiple Service Selection
Auto-Assign Staff Based On availability or round robin
Booking Page Forms
Forms control what information is collected during booking.
Options include:
Select Form: Default or custom form
Pre-populate Fields (Sticky Contacts): Auto-fill returning customer details
Consent Checkbox: Capture customer consent (default form only)
Booking Confirmation Page
After a booking is completed, you can:
Display a custom confirmation message, or
Redirect the customer to another page
This is useful for next steps or additional instructions.
Payment Settings
Payment Settings control how payments work across all services.
Options include:
Test Mode vs Live Mode
Currency Selection
Booking Payment Options (pay now or pay in person)
Service Settings
Service Settings define availability rules for all services.
You can configure:
Service Interval
Minimum Scheduling Notice
Cancellation and Rescheduling Rules
Additional Settings
Additional Settings control contact handling and tracking.
Contact Assignment
Options include:
Assign Contacts to Service Staff Automatically
Prevent Reassignment for Existing Contacts
These rules control how contacts are assigned when services are booked.
Tracking and Timezone Controls
You can also configure:
Facebook Pixel ID: Track booking events
Lock Timezone on Booking Page: Ensure consistent time display for in-person services
Notification Settings
Notification Settings define when customers and staff are notified.
You can configure:
Confirmation notifications
Cancellation notifications
Reminder notifications
Follow-up notifications
Notifications can be sent via email or in-app.
Third-Party Calendar Settings
Third-party calendar integrations allow you to:
Sync bookings with Google or Outlook
Automatically send calendar invites
Include appointment notes in calendar events
Pro Tips for Global Settings
Use Wait steps in workflows for timed reminders
Enable workflow re-entry for repeat bookings
Use appointment custom values in notifications
Filter workflows by appointment status
Track booking sources automatically
FAQ
Why use Global Settings instead of editing each service?
Global Settings apply defaults across all services, saving time and ensuring consistency.
When should I edit an individual service instead?
Edit individual services for service-specific details like pricing, duration, or assigned staff.
Do direct booking links reflect Global Settings changes?
Yes. All service, staff, and category booking links automatically reflect Global Settings.
How can I preview booking page changes?
Use the Preview Booking Page option before sharing the link.
Can I customize notifications by appointment type?
Yes. Notifications can be configured for Confirmed, Unconfirmed, Cancelled, and Reminder events.