Who This Is For / When to Use
Use this feature if you want Kyrios appointments to sync with Outlook Calendar and send calendar invitations or updates through Outlook.
This applies to users managing appointments with Teams Calendars such as Round Robin, Collective, or Service Calendars.
Supported Outlook Accounts
Kyrios supports the following Outlook calendar providers:
Outlook.com
Office 365
Live.com
Hotmail
Only one Outlook account can be connected per Kyrios user. Event Calendars are not supported.
Step 1: Connect Outlook Calendar
Go to Settings > Profile.
Scroll to Calendar Settings.
Click Connect next to Outlook Calendar.
Step 2: Set Outlook as the Primary Calendar
Go to Settings > Profile.
Under Calendar Configuration, locate Primary Calendar.
Click Edit.
Select your connected Outlook account.
Choose the specific Outlook calendar to enable read/write access.
The Primary Calendar:
Reads all existing events for availability
Writes all Kyrios appointments back to Outlook
Step 3: Configure Conflict Checking
In Calendar Configuration, find Check for Conflicts.
Click Edit.
Select which connected calendar should be read for conflicts.
Only the selected calendar is used to block availability.
Step 4: Control Outlook Invitation & Update Emails
Kyrios allows you to control whether Outlook sends invitation and update emails to attendees.
Open your calendar.
Go to Notifications & Additional Options.
Enable or disable Allow Google / Outlook Calendar to send invitation & update emails to attendees.
When enabled:
Outlook sends meeting invites
Outlook sends updates when appointments are changed
When disabled:
Kyrios manages notifications
Outlook does not email attendees
How Outlook Updates Appear to Attendees
When Outlook notifications are enabled, attendees receive standard Outlook update emails when appointments change.
This includes:
Updated time
Updated location
Updated meeting link
Resyncing Outlook Appointments
If appointments are not syncing correctly:
Go to Primary Calendar > Edit.
Select Do not sync events to the primary calendar.
Click Save.
Edit the Primary Calendar again.
Re-select the same Outlook calendar.
Save.
This forces a full resync.
Common Issues and Fixes
Appointments not syncing
Reconnect the Primary Calendar using the resync steps above.
Duplicate bookings
Ensure the correct calendar is selected under Check for Conflicts.
No Outlook emails sent
Confirm Allow Google / Outlook Calendar to send invitation & update emails to attendees is enabled.
FAQ
Is Outlook integration supported for Event Calendars?
No. Outlook integration works only with Round Robin, Collective, and Service Calendars.
Can I use Google Calendar and Outlook Calendar together?
Yes. You can connect both calendars and choose one as the Primary Calendar while using the other for conflict checking.
Can appointments be written to both Google and Outlook at the same time?
No. Appointments can only be written to one Primary Calendar.
Can I connect multiple Outlook accounts?
No. Each Kyrios user can connect only one Outlook account.
Do recurring Outlook events block availability?
Yes. Recurring events are read as conflicts and block availability on your booking page.
Will changes made in Kyrios update Outlook?
Yes. Appointment changes made in Kyrios sync back to Outlook when the integration is active.
What should I do if the Outlook connection fails?
Recheck permissions during connection. If the issue continues, reconnect the Outlook Calendar from Calendar Settings.