Who This Is For / When to Use
Use this article if appointments are not appearing, times look incorrect, or you need to control working hours for individual or group calendars.
What Availability Controls
Availability determines when a calendar can accept bookings.
The system checks:
Calendar availability rules
User availability (for group calendars)
Connected external calendars
Selected timezone
If any of these block a time, the slot will not appear.
Accessing Availability Settings
Go to Settings → Calendars.
Edit the calendar you want to update.
Open the Availability tab.
Setting the Calendar Timezone
The timezone determines how availability and bookings are displayed.
Steps:
Open the Availability tab.
Select the correct Timezone.
Save your changes.
All booking times will follow this timezone.
Configuring Working Hours
Working hours define the default time range when bookings are allowed.
You can:
Enable or disable specific days
Set start and end times per day
Add multiple time blocks per day
Adding Multiple Availability Blocks
You can create more than one availability window on the same day.
This is useful for:
Split shifts
Lunch breaks
Different morning and evening availability
Steps:
Click Add Timeframe.
Define the additional time range.
Save changes.
Copying Availability to All Days
To apply the same availability across the week:
Configure availability for Monday.
Click Copy to All Days.
This duplicates the time range for every day.
Availability and Group Calendars
For group calendars, availability is checked at multiple levels:
The calendar’s availability
Each assigned user’s availability
Connected calendars for each user
A time slot appears only if at least one user is available.
Availability and External Calendars
Connected external calendars block availability automatically.
If an external event exists:
That time is blocked
Double bookings are prevented
Ensure calendar sync is active for accurate blocking.
Important Notes
Availability settings are calendar-specific
Timezone mismatches can cause bookings to appear at incorrect times
Availability changes apply immediately
Common Issues and Fixes
No availability showing
Check timezone, working hours, and connected calendars.
Times appear shifted
Verify the selected timezone matches your intended booking region.
Group calendar shows fewer slots
Ensure multiple users have overlapping availability.
FAQ
Why aren’t any time slots available?
One or more availability rules are blocking the time, including user availability or connected calendars.
Does availability override external calendars?
No. External calendar events always block availability.
Is availability shared across calendars?
No. Each calendar has its own availability configuration.
Can I set different availability per day?
Yes. Each day can have its own working hours and time blocks.