What the Customer Access Center Is
The Customer Access Center (CAC) is a secure customer portal where customers can:
View current order details
Track fulfillment and shipping
Review past orders
Access saved wishlist products
Access is email-based and secured using OTP verification.
Enable Customer Access via Order Confirmation Email
Customers can only access the Customer Access Center if the Order Confirmation Email is enabled.
How to Enable
Go to Payments → Settings → Notifications.
Select Customer Notifications.
Enable Order Confirmation for Stores.
Choose an email template and subject.
Save changes.
How Customers Access the Customer Access Center
Step 1: Receive Order Confirmation Email
After checkout, customers receive an order confirmation email.
The email includes a View Order button.
Clicking this button opens the Customer Access Center login flow.
Step 2: Login Using Email and OTP
Customers enter the same email used during checkout.
An OTP (One-Time Password) is sent to their email.
Enter the OTP to verify access.
Viewing Current Order Details
After login, customers can view:
Order status
Fulfillment progress
Ordered products
Pricing summary
Viewing Full Order Information
Selecting an order opens the full order detail view, including:
Contact information
Billing and shipping address
Itemized order summary
Shipping, tax, and total
Viewing Past Orders
Customers can access all previous orders from the Orders section.
Displays order ID, date, item count, and total.
Customers can click any order to view details.
Important Behavior Notes
If multiple contacts share the same email, login defaults to the first contact created.
A connected domain is required.
The default domain path must point to a store page.
Product Wishlisting in Stores
The Wishlist feature allows customers to save products for later purchase.
Wishlist icons appear on supported product elements.
Wishlisted products are accessible inside the Customer Access Center.
Enable Wishlist on Products
Step 1: Enable Wishlist on Product Elements
Open the store builder.
Select Product List, Product Details, or Featured Product.
Open General settings.
Toggle Enable wishlist for products.
Customize icon and button colors.
Step 2: Add Wishlist Access to Navigation
To allow customers to open their wishlist:
Select the Navigation Menu.
Add a menu item under the Customer Login dropdown.
Link it to the Customer Access Center wishlist page.
Save and Publish
After enabling order emails and wishlist features:
Save all changes.
Publish the store.
Confirm the domain is connected and active.
Common Issues and Fixes
Customers cannot access orders
Confirm Order Confirmation Email is enabled.
Ensure the customer uses the same email used at checkout.
The wishlist icon does not appear
Confirm wishlist is enabled on the product element.
Publish the store after enabling.
FAQ
How do customers access the Customer Access Center?
Customers click View Order in the order confirmation email and log in using OTP.
Can customers view past orders?
Yes. All past orders are available in the Orders section after login.
How do customers track fulfillment?
Tracking details, carrier, and shipment status are shown for each order.
Why is OTP verification required?
OTP ensures secure access and protects customer order data.
What happens if multiple contacts share the same email?
Login defaults to the first contact created. Unique emails are recommended.