Who This Is For / When to Use
This article is for account admins who want their internal team to receive real-time order alerts for store purchases.
Use this when:
Your team needs immediate awareness of new store orders.
You want notifications sent via email, SMS, or both.
You manage order fulfillment or internal operations.
What Are Admin Team Order Notifications
Admin Team Order Notifications send automatic alerts to eligible admin users whenever a customer completes a store order.
Notifications can be sent through:
Email
SMS
Email and SMS simultaneously
Each order triggers one notification per order, not per item.
Where to Enable Team Order Notifications
Team order notifications are configured from the account settings.
Navigation path:
Go to Settings
Select Notifications
Click Team Notifications
Locate Order Confirmation for Stores
Enable Email Order Notifications
Email notifications alert your admin team when a store order is placed.
Steps:
Toggle Enable Order Confirmation Email ON.
Select an Email Template.
Edit the Email Subject if needed.
Click Save Changes.
Enable SMS Order Notifications
SMS notifications send a text message alert when a store order is placed.
Steps:
Toggle Enable Order Confirmation SMS ON.
Select an SMS Template.
Click Save Changes.
Who Receives These Notifications
Order notifications are sent only to users who meet all of the following conditions:
Listed under Settings > My Staff
Have a valid email address and/or phone number
Have Account Admin permissions
If a user does not meet these criteria, they will not receive notifications.
Common Issues and Fixes
Notifications Not Sending
Confirm Email or SMS toggles are enabled.
Verify the admin user has valid contact details.
Confirm the user has Account Admin access.
Ensure Save Changes was clicked.
SMS Enabled but Not Received
Verify the phone number format is correct.
Confirm SMS delivery is enabled for the account.
Ensure the selected SMS template is active.
FAQ
Can I choose which team members receive order notifications?
Notifications are sent to all eligible users listed under Settings > My Staff who have Account Admin permissions and valid contact details.
Can I enable both email and SMS notifications?
Yes. Email and SMS can be enabled at the same time.
What happens if notifications are disabled?
No alerts will be sent for new store orders until notifications are re-enabled.
Do notifications send per product or per order?
One notification is sent per order, regardless of how many products are included.
Can I customize the email subject line?
Yes. The email subject can be edited directly in the Email notification settings.
Do I need special permissions to manage notifications?
Yes. Only users with Account Admin permissions can enable or modify these settings.