What Is the Customer Access Center
The Customer Access Center is a customer-facing portal where shoppers authenticate using their checkout email and a one-time password (OTP).
Customers can:
View current order details.
Track fulfillment and shipping status.
Access all past orders.
View and manage wishlisted products.
Enabling Order Confirmation Email (Required)
Order confirmation emails must be enabled for customers to access the Customer Access Center.
Go to: Payments > Settings > Notifications > Customer Notifications > Order Confirmation for Stores
Enable the toggle and save changes.
How Customers Access the Customer Access Center
Order Confirmation Email Entry Point
After checkout, customers receive an order confirmation email.
The email includes a View Order button that opens the Customer Access Center login screen.
Login Using Email
Customers enter the same email address used during checkout.
Login Using OTP Verification
After submitting the email address:
A one-time password (OTP) is sent to the customer’s email.
The OTP must be entered to complete the login.
Viewing Current Order Details
After logging in, customers see their active order.
This includes:
Order status (e.g., Order Placed).
Items in the order.
Order timeline and summary.
Viewing Fulfillment Status and Tracking
For fulfilled orders, customers can view:
Shipping carrier.
Tracking number.
Tracking URL.
Shipping and billing details.
Accessing Past Orders
Customers can view all previous orders by selecting Orders in the Customer Access Center navigation.
This view shows:
Order list with dates.
Item counts per order.
Order totals.
Direct Access via Store URL
Customers can also access their order history directly at:
<store-domain>/store/account/orders
The same email and OTP login process applies.
Product Wishlisting Overview
Product Wishlisting allows customers to save products for future purchase.
Wishlisted products:
Are saved to the customer’s account.
Can be viewed or removed later.
They are accessible inside the Customer Access Center.
Enabling Wishlist on Products
Wishlist functionality can be enabled on:
Product List
Product Details
Featured Product
Steps:
Open the Store Builder.
Select a supported product element.
Open General Settings.
Enable wishlist for products.
Customize wishlist icon and button colors.
Adding Wishlist Access to Store Navigation
To allow customers to open their wishlist:
Open the Navigation Menu in Store Builder.
Add a menu item under the Customer Login section.
Configure the menu item to open the Customer Access Center wishlist page.
Common Issues and Fixes
The customer cannot log in
Confirm the customer is using the same email used at checkout.
Ensure the store domain is connected and published.
OTP email not received
Ask the customer to check the spam or promotions folders.
Verify email deliverability settings.
Multiple contacts using the same email
Login defaults to the first contact created.
Use unique emails for accurate order access.
FAQ
How do I enable the order confirmation email?
Go to Payments > Settings > Notifications > Customer Notifications > Order Confirmation for Stores and enable the toggle.
Can customers view past orders?
Yes. All past orders appear under Orders in the Customer Access Center.
How do customers track shipping?
Tracking number, carrier, and tracking URL are displayed inside each fulfilled order.
Why is OTP verification required?
OTP provides secure access, so only authorized users can view order information.
Can multiple customers share the same email?
If multiple contacts share an email, login defaults to the first contact created. Unique emails are recommended.