Who This Is For / When to Use
Use this guide when setting up or updating a Branded Mobile App to ensure all required details, branding elements, and app store requirements are completed correctly.
What the Branded Mobile App Builder Is
The Branded Mobile App Builder allows you to create and publish a fully branded mobile app for iOS and Android without writing code.
You can use it to:
Collect required app store information
Customize branding and visual identity
Track setup progress
Receive in-app notifications for missing details
Submit your app for review and publication
Accessing the Branded Mobile App Builder
Navigate to Sites in the left navigation.
Select Client Portal.
Choose Branded Mobile App from the dropdown.
This opens the app builder interface.
Completing Required Personal Information
The Personal Information form is required for app store compliance.
Required fields include:
Full name
Phone number
Email address
Support URL
Optional fields:
Support email (if different)
Business address
This information is used for App Store and Play Store support listings.
Understanding Progress Tracking
The app builder uses color-coded progress indicators to show completion status.
Color meanings:
Blue – Step is in progress
Red – Step requires attention or missing information
Progress tracking helps identify exactly what must be completed before submission.
In-App Notifications for Missing Details
If required steps are incomplete, in-app notifications are generated.
Notifications appear when:
App details are missing
Submission requirements are not met
A previous review failed
Clicking a notification takes you directly to the section that needs correction.
Customizing Branding and Personalization
Branding and personalization ensure your app reflects your business identity.
You can customize:
App name and icon
Primary colors
Profile details
In-app content and descriptions
Make sure branding is consistent and professional to meet app store guidelines.
Submitting and Publishing Your App
Once all required steps are completed:
Review the app overview.
Submit the app for approval.
Wait for the review process to complete.
When approved, your app status updates to Live and store links become available.
You can then share the App Store and Play Store links with your users.
Common Issues and Fixes
App cannot be submitted
Ensure all red-marked steps are completed.
Repeated “Missing App Details” notifications
Verify Personal Information and Support URL fields are filled correctly.
App review failed
Open the notification, follow the feedback provided, update details, and resubmit.
FAQ
How do I update my app branding after submission?
Update the branding details in the Branded Mobile App Builder and resubmit the app for review.
Can I customize the app without coding?
Yes. All branding, forms, and personalization options are no-code.
Will users be notified when I update the app?
Yes. App store updates notify users once changes are approved and published.
How long does app review take?
Reviews typically take a few business days, depending on the app store.
What should I do if my app is rejected?
Review the feedback provided, correct the listed issues, and resubmit.
Why should I monitor progress indicators?
They show exactly which steps are incomplete and prevent submission delays.
Are notifications generated automatically?
Yes. Notifications appear whenever required steps are missing or require attention.
What do the progress colors mean?
Blue: Step in progress
Red: Step requires action