Who This Is For / When to Use
Users running bulk SMS, email, or other bulk operations
Teams using Send in Drip Mode for scheduled or batched delivery
Admins who need to adjust batch quantities after a Bulk Action is created
What Are Bulk Actions
Bulk Actions allow you to perform one-time actions on selected or all contacts, including:
Sending bulk SMS or emails
Adding contacts to workflows or campaigns
Sending messages in drip (batched) mode
Bulk Actions are managed from a centralized Bulk Actions tracking screen.
Understanding Bulk Action Statuses
Each Bulk Action shows a Status that determines what can be edited.
Queued
The action is scheduled for the future.
No batches have started yet.
Processing
The action is actively running.
Some batches have already been sent.
Step 1: Open the Bulk Actions Page
Go to Contacts.
Click Bulk Actions at the top.
Review the Status column for the action you want to manage.
This page shows:
Action label
Operation type (SMS, Email, Delete, etc.)
Status
Created and completed timestamps
Action menu (three dots)
Step 2: Edit a Bulk Action
Locate the Bulk Action you want to update.
Click the three-dot menu in the Actions column.
Select Edit.
What You Can Edit Based on Status
Editing a Queued Bulk Action
If the action is Queued:
You can edit scheduling details before it starts.
Changes are applied as long as the first batch has not begun.
Editing a Processing Bulk Action
If the action is Processing:
You can edit batch quantity only.
Timing, message content, and target audience cannot be changed.
This allows you to speed up or slow down delivery without stopping the action.
Editing Batch (Drip) Settings
When editing a Bulk Action in drip mode, you can update:
Batch quantity (number of contacts per batch)
Repeat interval (e.g., every X days)
Allowed send days
Processing time window (optional)
Click Save Changes to apply updates.
Where Drip Mode Is Set
Drip mode is enabled when creating a Bulk Action, such as Bulk SMS.
Create a Bulk Action.
Select Send in Drip Mode.
Configure batch size and start time.
Send or schedule the action.
Common Issues and Fixes
Edit Option Is Missing
Cause: The action is already completed.
Fix: Completed Bulk Actions cannot be edited.
Changes Not Taking Effect
Cause: Batch already processed.
Fix: Updates apply only to future batches.
Cannot Change Message Content
Cause: Action is already processing.
Fix: Only batch quantity is editable once processing begins.
FAQ
What can I do with the Bulk Actions feature?
Bulk Actions let you perform one-time operations like sending SMS or emails, adding contacts to workflows or campaigns, and running actions in drip mode.
How does “Send in Drip Mode” work?
Drip mode processes contacts in batches over time, such as sending 10 contacts per hour or 100 contacts per day until completion.
Can I edit a Bulk Action after scheduling it?
Yes. You can edit a Bulk Action while it is Queued or Processing, depending on its status.
How do I know if a Bulk Action is queued or processing?
Check the Status column on the Bulk Actions page.
Queued means it hasn’t started.
Processing means batches are already running.
Can I change batch size after sending starts?
Yes. While a Bulk Action is processing, you can change the batch quantity for future batches.
What happens if I don’t edit a processing Bulk Action?
The action continues using the existing batch settings until all contacts are processed.