Who This Is For / When to Use
Use Bulk Actions when you need to send emails or SMS, add contacts to workflows, or apply changes to many contacts at the same time while controlling delivery speed and scheduling.
Where Bulk Actions Are Started
Navigate to Contacts.
Select multiple contacts or a smart list.
Choose an action from the top menu (for example, Send SMS or Send Email).
Confirming a Bulk Send
After selecting an action:
Review the list of selected contacts.
Confirm the action by clicking Ok, proceed.
Bulk actions are processed asynchronously and may take time depending on volume and delivery mode.
Available Bulk Action Delivery Options
When sending emails or SMS, you can choose one of the following delivery methods.
Send All at Once
Messages are queued immediately.
Best for small to medium contact lists.
Send All at a Scheduled Time
Choose a specific future date and time.
Useful for timed announcements or campaigns.
Send in Drip Mode
Messages are sent in batches over time.
You control:
Batch size
Frequency
Allowed time windows
Allowed days
Important behavior:
If drip mode reaches an unselected day, the action pauses.
Processing resumes on the next allowed day without sending all queued contacts at once.
Workflow time windows override bulk action timing if both are configured.
Viewing and Managing Bulk Actions
How to View Bulk Action Status
Go to Contacts.
Open Bulk Actions.
Review the action list for status, timing, and completion.
Viewing Bulk Action Details
In Bulk Actions, click the three-dot menu.
Select View Details.
Details include:
Bulk Action ID
Action type
Action label
Sender information
Processing mode
Scheduled start time
Pausing or Canceling a Bulk Action
If a bulk action is scheduled or running in drip mode:
Open Contacts > Bulk Actions.
Click the three-dot menu on the action.
Choose Pause or Cancel.
Rate Limits and Processing Speeds
Drip Mode Rate Limits
Frequency Interval | Processing Rate |
30 sec – 1 min | 1,000 messages/min |
5 min | 4,999 messages/min |
6–10 min | 5,000 messages/min |
Over 10 min | 10,000 messages/min |
Send All at Once / Scheduled Processing
Contact Volume | Processing Speed |
Under 10,000 | 15,000 per hour |
10,000–50,000 | 6,000 per hour |
50,000–70,000 | 3,000 per hour |
Over 70,000 | 1,500 per hour |
Scheduling Limits
Bulk Actions cannot be scheduled more than 720 hours (30 days) in advance.
Common Issues and Fixes
Bulk Action Is Not Sending Immediately
Check whether the action is:
Scheduled for a future time
Running in drip mode
Restricted by workflow time windows
Messages Are Paused Unexpectedly
Verify that:
The current day is included in the drip schedule.
Workflow windows are not overriding delivery timing.
Cannot Modify a Running Bulk Action
Once started, bulk actions cannot be edited.
You must pause or cancel the action and create a new one.
FAQs
Can I schedule bulk actions far in advance?
Yes. Bulk actions can be scheduled up to 720 hours (30 days) in advance.
What happens if drip mode hits an unselected day?
The action pauses and resumes on the next selected day without sending queued messages all at once.
Do workflow windows affect bulk actions?
Yes. Workflow time windows override bulk action delivery settings.
Why use drip mode instead of sending all at once?
Drip mode improves deliverability, prevents overload, and allows controlled message pacing.
Can I pause a bulk action after it starts?
Yes. Use Contacts > Bulk Actions and the three-dot menu to pause or cancel.