Who This Is For / When to Use
This trigger is for users who have a connected Shopify store and want to recover abandoned carts automatically.
Use this trigger when you want to:
Send abandoned cart reminder emails or SMS
Recover lost Shopify sales
Apply cart-value-based follow-ups
Automate post-checkout recovery workflows
What the Shopify Abandoned Checkout Trigger Does
The Shopify Abandoned Checkout trigger runs when a Shopify checkout is started but not completed within a defined duration.
When the trigger fires:
The contact is added to the workflow
Workflow actions run automatically
The trigger stops if the order is completed before the timer ends
This trigger evaluates checkout activity in real time.
Requirements Before Using This Trigger
The following conditions must be met:
A Shopify store must be connected to the account
Shopify checkout tracking must be active
The workflow must be published
If Shopify is not connected, this trigger will not appear.
Step 1: Create or Open a Workflow
Go to Automations & Workflows > Workflows
Click Create Workflow or open an existing workflow
Enter the workflow builder
Step 2: Add a New Workflow Trigger
In the workflow builder, click Add New Trigger
This opens the trigger selection panel.
Step 3: Select the Shopify Abandoned Checkout Trigger
Use the search bar and type Shopify
Expand the Shopify section
Select Abandoned Checkout
Step 4: Configure Trigger Settings
Each setting below works independently and can be quoted on its own.
Workflow Trigger Name (Optional)
Changes only the display name inside the workflow builder
Does not affect trigger logic
Duration (Minutes)
The Duration filter determines how long a checkout must remain incomplete before the trigger fires.
The timer starts when checkout begins
The trigger fires only if checkout is not completed before the timer ends
Example:
Duration = 30 minutes
The workflow runs if checkout is still incomplete after 30 minutes
Cart Value Filter (Optional)
The Cart Value filter lets you target abandoned checkouts based on order value.
Available operators include:
Equals to
Greater than
Greater than or equal to
Less than
Is empty / Is not empty
Use this filter to focus on high-value carts.
Add Additional Filters (Optional)
Click Add filters to apply more conditions
Filters apply cumulatively
Only checkouts meeting all filters trigger the workflow
Save the Trigger
Click Save Action to apply trigger settings
Step 5: Save, Test, and Publish the Workflow
Click Save in the top-right corner
Toggle Publish to enable the workflow
Use Test Workflow to validate behavior
The workflow will now run automatically when a checkout is abandoned.
Common Issues and Fixes
The trigger does not fire
Confirm Shopify is connected
Ensure checkout is not completed before the duration ends
Verify the workflow is published
Customers receive reminders after completing checkout
Check the Duration value
Ensure no duplicate workflows are running
FAQ
Do I need a Shopify account to use this trigger?
Yes. This trigger only appears when a Shopify store is connected.
What happens if the customer completes checkout before the timer ends?
The trigger does not fire, and no workflow actions run.
Can I customize the reminder message?
Yes. You can fully customize any email or SMS actions added to the workflow.
Can I create multiple abandoned checkout workflows?
Yes. You can create separate workflows with different durations or filters.
Can I filter by product category?
No. This trigger supports duration and cart value filters only.
How do I track performance?
Use workflow analytics to review enrollments, conversions, and message engagement.