Who This Is For / When to Use
This article is for admins who want to recover lost revenue by following up with contacts who abandon a two-step order form checkout. Use this workflow when reminders, emails, or tags should apply only if payment is not completed.
How Abandoned Cart Detection Works in Kyrios
Abandoned Cart detection works only with two-step order forms. A contact is considered abandoned when the first step of the order form is submitted, but no payment is completed in the second step within a defined wait period.
If a one-step order form is used, the Abandoned Cart workflow will not function.
Part 1: Create the Abandoned Cart Workflow
This workflow identifies abandoned carts, applies a tag, and triggers follow-up actions.
Step 1: Add the Abandoned Cart Trigger
Create a new workflow and configure the trigger to detect order form opt-ins.
Navigate to Automations → Workflows.
Click Create Workflow.
Select Order Form Submission as the trigger.
Apply the following filters:
In funnel/website: Select the specific funnel or website.
Submission type: Optin
Save the trigger.
Step 2: Add a Wait Step
A wait step allows time for the contact to complete payment before being marked as abandoned.
Add a new action and select Wait.
Choose Time Delay.
Set the wait duration (example: 30 minutes).
Save the action.
Step 3: Apply the Abandoned Cart Tag
Tagging identifies contacts who did not complete checkout.
Add a new action and select Add Contact Tag.
Enter the tag name abandoned cart.
Save the action.
Step 4: Add Follow-Up Actions
Add the actions used to recover the sale, such as emails, SMS, or task reminders.
Common follow-up actions include:
Sending an abandoned cart reminder email
Sending an SMS reminder
Creating a call task
Step 5: Save and Publish the Workflow
Save the workflow, test it, and publish it to activate abandoned cart detection.
Part 2: Create a Purchase Completion Workflow
This second workflow removes abandoned cart labels when a purchase is completed.
Step 1: Add the Purchase Trigger
Create a new workflow to detect completed sales.
Create a new workflow.
Select Order Form Submission as the trigger.
Apply the following filters:
In funnel/website: Select the same funnel or website.
Submission type: Sale
Save the trigger.
Step 2: Remove the Abandoned Cart Tag
Removing the tag ensures contacts are no longer treated as abandoned.
Add a new action and select Remove Contact Tag.
Select the abandoned cart tag.
Save the action.
Step 3: Remove the Contact from the Abandoned Cart Workflow
This step prevents further follow-ups after purchase.
Add a new action and select Remove from Workflow.
Choose Another Workflow.
Select the abandoned cart workflow created in Part 1.
Save the action.
Common Issues and Fixes
Workflow Does Not Trigger
Cause: The order form is a one-step checkout.
Fix: Use a two-step order form to enable abandoned cart detection.
Workflow Triggers for All Funnels
Cause: Funnel or website filter was not applied.
Fix: Edit the trigger and select a specific funnel or website.
Contacts Continue Receiving Follow-Ups After Purchase
Cause: Purchase completion workflow is missing or not published.
Fix: Confirm the Sale-based workflow is published and includes Remove Tag and Remove from Workflow actions.