Who This Is For / When to Use
This trigger is for users who host videos in Kyrios and want to automate actions based on viewer engagement.
Use this trigger when you want to:
Follow up with contacts who watched part or all of a video
Score leads based on video engagement
Re-engage contacts who stopped watching early
Trigger different actions at different watch percentages
What the Video Tracking Trigger Does
The Video Tracking trigger runs when a contact watches a defined percentage of a hosted video.
When the trigger conditions are met:
The contact is added to the workflow
Workflow actions run immediately
The trigger evaluates engagement when the video is closed or completed
This trigger only tracks actual playback time. Skipping or scrubbing does not count toward watch percentage.
Requirements Before Using This Trigger
The following conditions must be met:
The viewer must already exist as a contact
At least one video must be uploaded to the account
The video must be played using the hosted video element
The workflow must be published to run
If these conditions are not met, the trigger will not fire.
Step 1: Create or Open a Workflow
Go to Automations & Workflows > Workflows
Open an existing workflow or click Create Workflow
From the workflow list, use the actions menu to edit the workflow
This opens the workflow builder where triggers and actions are configured.
Step 2: Add the Video Tracking Trigger
Click Add New Trigger
Open the Events section
Select Video Tracking or use the search bar
Once selected, the Trigger Setup panel opens automatically.
Step 3: Configure Trigger Settings
Each setting below works independently and can be quoted on its own.
Workflow Trigger Name (Optional)
This field changes only the display name inside the workflow builder
It does not affect trigger logic or execution
Use this to clearly label triggers when multiple triggers exist in one workflow.
Video Duration (%) Filter
This filter defines how much of the video must be watched to trigger the workflow.
The value is measured as a percentage of actual playback
The trigger evaluates when the viewer closes or completes the video
Recommended logic:
Use Greater than or Equal to for minimum watch thresholds
Example:
Video Duration (%) ≥ 20
If no Video Duration (%) filter is set:
The trigger fires when the video is closed or completed
The watched percentage does not matter
Funnel Filter (Optional)
Controls which funnels can activate the trigger.
Is any of
Only selected funnels can trigger the workflowIs none of
Selected funnels are excluded from triggering the workflow
All unselected funnels behave according to the chosen operator.
Video Filter (Optional)
Controls which videos can activate the trigger.
Is any of
Only selected videos can trigger the workflowIs none of
Selected videos are excluded from triggering the workflow
This is useful when multiple videos exist in the account.
Custom Field Filters (Optional)
You can restrict entry to contacts that meet specific criteria.
Filters are based on existing Custom Fields
Only contacts matching the selected values enter the workflow
Custom Fields must already exist in the account
Save the Trigger
Click Save Trigger to apply the trigger settings
The trigger is now active inside the workflow.
Step 4: Add Workflow Actions
After the trigger fires, you can add any workflow actions, including:
Sending emails or SMS messages
Tagging contacts
Updating contact fields
Assigning users or tasks
Triggering additional workflows
Actions run in sequence every time the trigger conditions are met.
Step 5: Save, Test, and Publish the Workflow
Click Save in the top-right corner
Toggle Publish to enable the workflow
Click Test Workflow to confirm expected behavior
Testing ensures the trigger and actions run correctly before going live.
How Re-Entry Works
The workflow evaluates video engagement each time the video is closed
If Allow Re-entry is enabled:
A contact can re-enter the workflow multiple times
This occurs if they revisit the page and meet all trigger filters again
Disable re-entry if you want the workflow to run only once per contact.
Common Issues and Fixes
The trigger does not fire
Confirm the viewer already exists as a contact
Verify the video is hosted in the account
Ensure a Video Duration (%) filter is set if required
The trigger fires unexpectedly
Check if no Video Duration (%) filter is applied
Remember the trigger fires when the video is closed or completed
Contacts re-enter the workflow multiple times
Disable Allow Re-entry if repeat enrollment is not desired
FAQ
What does the Video Tracking workflow trigger do?
It starts a workflow when a contact watches a specified percentage of a hosted video.
Does this trigger work for anonymous visitors?
No. The viewer must already be registered as a contact.
When does the trigger evaluate watch time?
The trigger evaluates when the viewer closes the video or completes playback.
Does skipping to the end count as 100% watched?
No. Only actual playback time counts toward the watched percentage.
Can I use this trigger without setting a percentage?
Yes. If no Video Duration (%) filter is set, the trigger fires when the video is closed or completed.
Can I filter by specific videos or funnels?
Yes. You can restrict the trigger using Video, Funnel, and Custom Field filters.