Who This Is For / When to Use
This trigger is for users with a connected Shopify store who want to automate actions the moment a customer completes a purchase.
Use this trigger to:
Send order confirmation or receipt emails
Notify internal teams of new orders
Segment customers based on purchase behavior
Trigger post-purchase onboarding or fulfillment workflows
Apply tags or update contact records automatically
What the Shopify Order Placed Trigger Does
The Shopify Order Placed trigger fires as soon as an order is successfully placed in Shopify.
When it runs:
The purchasing contact is added to the workflow
Workflow actions execute immediately
Filters determine which orders qualify
This trigger fires before fulfillment and does not wait for shipping or delivery.
Requirements Before Using This Trigger
The following must be true:
A Shopify store is connected under Settings > Integrations
The workflow is published
The order is successfully completed in Shopify
If Shopify is not connected, this trigger will not appear.
Step 1: Create a New Workflow
Go to Automations & Workflows > Workflows
Click Create Workflow
Select Start from Scratch
Step 2: Add a Workflow Trigger
In the workflow canvas, click Add New Trigger
This opens the trigger selection panel.
Step 3: Select the Shopify Order Placed Trigger
In the search bar, type Order Placed
Expand the Shopify trigger group
Select Order Placed
The Trigger Setup panel opens automatically.
Step 4: Configure Trigger Settings
Each configuration option below functions independently.
Workflow Trigger Name (Optional)
Used only for internal identification
Does not affect how or when the trigger fires
Add Filters (Optional)
Click Add filters to control which orders activate the workflow.
Filters are optional.
If no filters are added, every Shopify order will trigger the workflow.
Standard Field: Cart Value
Use Cart Value to trigger workflows based on order total.
Supported operators include:
Equals to
Greater than
Greater than or equal to
Less than
Is empty / Is not empty
Example:
Trigger only when
Cart Value > 50
Custom Field Filters
Custom Fields allow filtering using store-specific or operational data.
Examples:
Product type
Internal order notes
Custom fulfillment flags
Custom Fields must already exist in the account.
Save the Trigger
Click Save Trigger to apply all settings.
The trigger is now attached to the workflow.
Step 5: Save, Test, and Publish the Workflow
Click Save in the top-right corner
Toggle Publish to enable the workflow
Use Test Workflow to confirm expected behavior
Testing ensures emails, tags, and updates fire correctly.
Example Use Case: Automated Order Confirmation
Scenario:
A business wants to automatically confirm orders and log customer purchases.
Configuration:
Trigger: Shopify Order Placed
Filter: None (all orders)
Actions:
Send order confirmation email with receipt details
Apply “Customer – Purchased” tag
Update contact purchase history
Notify fulfillment team
This ensures immediate confirmation and accurate internal tracking.
Common Issues and Fixes
The trigger does not fire
Confirm Shopify is connected
Verify the workflow is published
Ensure the order completed successfully
The trigger fires for unwanted orders
Add Cart Value or Custom Field filters
Double-check filter operators and values
FAQ
What does the Shopify Order Placed trigger do?
It starts a workflow immediately when a customer places an order in Shopify.
When does this trigger fire?
It fires at the moment the order is successfully completed.
Can I filter orders by value?
Yes. Use the Cart Value standard field filter.
Can I customize confirmation emails?
Yes. Email templates can dynamically populate order items, prices, and totals.
Does this trigger wait for fulfillment?
No. It fires before fulfillment. Use Shopify Order Fulfilled for post-shipping actions.
What happens if an order is canceled later?
The trigger still fires. Use a separate cancellation or refund trigger to handle reversals.