Who This Is For / When to Use
This article is for users who want to:
Trigger automations when a survey is completed.
Run workflows based on specific surveys.
Exclude disqualified survey submissions from automation.
Use this trigger when surveys are part of your lead capture, feedback, or qualification process.
Step 1: Create or Open a Workflow
Navigate to Automations in the left sidebar.
Select Workflows.
Click + Create Workflow or open an existing workflow.
Step 2: Add the Survey Submitted Trigger
In the workflow builder, click Add New Trigger.
Search for and select Survey Submitted from the trigger list.
Step 3: Configure Trigger Settings
Choose a Workflow Trigger
Set Choose a Workflow Trigger to Survey Submitted.
(Optional) Update Workflow Trigger Name.
This name is only for display inside the workflow builder.
It does not change trigger behavior.
Step 4: Apply Trigger Filters
Filters control which survey submissions will activate the workflow.
Available Filters
Survey is
Select one or more surveys that should trigger the workflow.Multi-Select
Allows a single trigger to listen for multiple surveys.Disqualified
Excludes contacts who were disqualified by survey logic.
Use + Add filters to add or remove conditions.
Step 5: Save the Trigger
Review your trigger settings.
Click Save Trigger.
Step 6: Add Workflow Actions
After the trigger is saved, add one or more workflow actions.
Examples include:
Send Email
Send SMS
Update Contact Field
Apply Tags
Add to Campaign
Workflows can also be published with no actions if the trigger is only being logged or tested.
Step 7: Save, Test, and Publish the Workflow
Click Save in the top-right corner.
Use Test Workflow to validate behavior.
Toggle Publish to enable the workflow.
Example Use Case
Scenario: Send a thank-you email after a feedback survey is completed.
Trigger
Workflow Trigger: Survey Submitted
Filters:
Survey is: Customer Satisfaction Survey
Disqualified: is false
Actions
Send Email: "Thank you for your feedback!"
Update Contact Field: Survey Status = Completed
Common Issues and Fixes
Workflow does not trigger
Confirm the workflow is published.
Verify the survey selected in filters matches the submitted survey.
Ensure the contact was not disqualified if that filter is enabled.
Trigger fires unexpectedly
Review multi-select survey filters.
Check for duplicate workflows using the same trigger.
FAQ
What does the Survey Submitted trigger do?
It enrolls a contact into a workflow immediately after they submit a survey that matches the trigger filters.
Can I use one trigger for multiple surveys?
Yes. Enable multi-select in the Survey is filter to listen for multiple surveys with one trigger.
Does survey logic affect this trigger?
Yes. Surveys that use logic may disqualify contacts. Use the Disqualified filter to include or exclude those submissions.
Does changing the Workflow Trigger Name change functionality?
No. The name only affects how the trigger appears inside the workflow builder.
How can I test this trigger?
Use Test Workflow and submit a test survey that matches the trigger filters to confirm expected behavior.