Who This Is For / When to Use
Use this when a contact was deleted accidentally or needs to be recovered along with their related data such as conversations, notes, opportunities, tasks, and appointments.
How Contact Deletion Works
When a contact is deleted:
The contact is removed from the active Contacts list.
All related data (conversations, notes, opportunities, tasks, appointments, manual actions) is also removed.
The contact is retained in the Restore area for up to 60 days.
After 60 days, the contact may be permanently purged and cannot be recovered.
Step 1: Deleting Contacts
Delete from the Contacts List
Navigate to Contacts.
Select one or more contacts using the checkboxes.
Click the Delete (trash can) icon.
Confirm Deletion
Review the deletion warning.
Type DELETE to confirm.
Click Delete.
Deleted contacts can be restored within 2 months unless permanently purged.
Step 2: Restore Contacts Individually (Restore Tab)
Use this method to restore one or multiple contacts manually.
Navigate to Contacts > Restore.
Select the checkbox next to the contact(s) you want to restore.
Click Restore in the top-right corner.
Confirm Restore
Review the restore confirmation modal.
Click Confirm.
The contact is immediately returned to your Contacts list with all associated data restored.
Step 3: Restore Contacts Using Bulk Actions
Use this method when contacts were deleted using a bulk delete action.
Navigate to Contacts > Bulk Actions.
Locate the delete action you want to reverse.
Click the three-dot menu under Actions.
Select Restore.
Bulk Restore Status
The restore action runs asynchronously.
Status will update to Complete once finished.
Restored bulk actions are marked as Complete 路 Restored.
Restoring Multiple Contacts at Once
You can restore multiple contacts directly from the Restore tab:
Navigate to Contacts > Restore.
Select multiple contacts.
Click Restore.
Confirm the action.
What Gets Restored
When a contact is restored, Kyrios also restores:
Conversations
Notes
Opportunities
Tasks
Appointments
Manual actions
No additional configuration is required.
Common Issues and Fixes
Contact Does Not Appear in Restore Tab
The contact has likely passed the 60-day retention window and was permanently purged.
Bulk Restore Option Is Missing
Only contacts deleted via bulk actions will show restore options in Contacts > Bulk Actions.
Restore Completed but Contact Not Visible
Refresh the Contacts list or clear filters to confirm the contact is visible.
FAQs
How long can I restore a deleted contact?
Deleted contacts are retained for approximately 60 days before permanent deletion.
Can I restore multiple contacts at once?
Yes. You can restore multiple contacts from the Restore tab or via Bulk Actions.
How do I know when a bulk restore is finished?
The Bulk Actions status will show Complete or Complete 路 Restored.
Does restoring a contact bring back their conversations and tasks?
Yes. All associated data is restored automatically.
Can permanently deleted contacts be recovered?
No. Once a contact is purged from the Restore tab, it cannot be recovered.